IT Support Executive

Job description

• Establish trust and maintains a high level of confidentiality for all activities/tasks.
• An innate understanding of urgency and the escalation of issues quickly.
• Anticipates technology needs of Executives and offers solutions proactively
• Establish relationships cross-functionally to initiate and drive escalations to aggressive closure.
• Perform software and hardware configuration across diverse platforms.
• Recommend new and upgraded technologies based on industry trends that would increase the efficiency and/or effectiveness of the Executive team.
• Contribute to various forms of documentation (Processes, Policies, Training Material).
• Provide Audio/Video and Computing support for high-profile onsite/offsite presentations, events, and meetings.
• Ability to troubleshoot with flexibility and success across varying technology platforms such as PC etc.
• Provide consultation, engineering guidance, and technical advice on IT infrastructure planning by assessing the implications of IT technologies and strategies on the Executive computing experience.
• Urgently facilitates, validates, and participates in hardware and infrastructure troubleshooting, and tests to identify system errors and ensure solutions are identified that meet functional expectations.
• Evaluates new service options, identifies issues and impacts, and makes recommendations
• Translates business requirements and functional specifications into technical requirements and facilitates the identification of acceptable solutions..
• Develops or modifies infrastructure solutions within designated computing environments by identifying technical solutions to business problems.

Job Type: Full-time

Ability to commute/relocate:

• Lahore: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person