IT Support Executive

We are looking for a skilled and proactive IT Support Executive to join our client. The ideal candidate will be responsible for maintaining the hotel’s IT systems, troubleshooting technical issues, and ensuring smooth day-to-day operation of hardware, software, and network systems.

Job Responsibilities:

• Provide technical support for desktops, laptops, printers, scanners, and other IT equipment.
• Troubleshoot hardware, software, and network-related issues promptly.
• Install, configure, and maintain operating systems, applications, and antivirus software.
• Monitor and maintain Wi-Fi, LAN/WAN connectivity, and internet services across the hotel premises.
• Support hotel management systems such as PMS (Property Management System), POS (Point of Sale), and attendance systems.
• Assist in maintaining CCTV systems, IP phones, and biometric devices.
• Perform regular system backups and ensure data security protocols are followed.
• Coordinate with external vendors/service providers for IT-related maintenance and upgrades.
• Maintain IT inventory and document technical issues and resolutions.
• Ensure smooth operation of conference room AV equipment and guest-facing technology services.

Requirements:

• Bachelor’s degree / Diploma in IT, Computer Science, or related field.
• 2 to 3 years of relevant experience, preferably in the hotel or hospitality industry.
• Good knowledge of Windows OS, networking, routers/switches, and troubleshooting.
• Familiarity with hotel software systems (PMS/POS) will be preferred.
• Knowledge of CCTV, IP telephony, and access control systems is a plus.
• Strong problem-solving and communication skills.
• Ability to work in shifts and handle urgent technical issues efficiently.

Location: Lahore

Experience:

• IT Support: 1 year (Required)

Location:

• Lahore (Required)

Work Location: In person