IT Support Manager

Job Opportunity: IT Support Manager

Location: Al Rayyan, Qatar
Company: Bonito MS

About Us

Bonito MS is a growing enterprise specializing in business solutions, digital services, and IT innovation. With a strong presence in Al Rayyan, we are committed to delivering reliable technology support and ensuring seamless operations for our clients. As we expand, we are seeking a skilled IT Support Manager to lead our support division and strengthen our IT backbone.

Role Overview

We are looking for an IT Support Manager to oversee and manage our IT support team. This role requires a professional with expertise in IT operations, customer service, and systems management. You will be responsible for ensuring timely resolution of technical issues, enhancing client satisfaction, and driving continuous improvement in IT support processes.

Key Responsibilities

• Lead and manage the IT support team to deliver high-quality service.
• Develop and implement support strategies, policies, and procedures.
• Oversee troubleshooting, incident management, and escalation processes.
• Collaborate with IT and business teams to resolve complex technical issues.
• Monitor KPIs, service levels, and customer satisfaction metrics.
• Provide training, mentorship, and performance management for support staff.
• Ensure compliance with cybersecurity standards and company policies.
• Represent Bonito MS in client meetings and industry forums.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or related field.
• 7+ years of IT support experience, with at least 3 years in a leadership role.
• Strong knowledge of enterprise IT systems, networks, and cloud platforms.
• Proven track record of managing IT support operations successfully.
• Excellent leadership, organizational, and communication skills.
• Ability to thrive in a fast-paced, client-focused environment.

Why Join Us?

• Lead IT support operations at one of Qatar’s premier business solution providers.
• Play a key role in shaping Bonito MS’s customer experience.
• Competitive salary and benefits package.
• Opportunities for career growth and professional development.
• Collaborative and innovative work culture.

Job Type: Full-time

Pay: Up to QAR20,000.00 per month

Work Location: In person