IT SUPPORT OFFICER

The IT Support Officer will be responsible for providing first-line and second-line technical support to users, ensuring the smooth operation of IT systems, hardware, software, and network infrastructure. The role supports day-to-day business operations by promptly resolving IT issues and maintaining system reliability and security.

Tasks

• Provide technical support to users on hardware, software, network, and application issues.


• Respond to IT support requests and resolve issues in a timely and professional manner.


• Install, configure, and maintain desktops, laptops, printers, scanners, and mobile devices.


• Set up user accounts, email access, and system permissions.


• Monitor and maintain local area networks (LAN), internet connectivity, and basic server operations.


• Perform routine system checks, updates, and backups.


• Assist in managing antivirus, security patches, and access controls.


• Support troubleshooting of network, email, and connectivity issues.


• Maintain an inventory of IT equipment and software licenses.


• Document IT procedures, system configurations, and troubleshooting guides.


• Ensure proper handling, storage, and maintenance of IT assets.


• Support implementation of IT security policies and best practices.


• Ensure compliance with company IT policies and data protection requirements.


• Assist with audits and system reviews where required.


• Work closely with vendors and service providers for repairs and upgrades.


• Support system upgrades, new software rollouts, and IT projects.


• Provide basic user training on IT systems and applications.

Requirements

• Diploma or Bachelor’s Degree in Information Technology, Computer Science, Information Systems, or a related field.


• Relevant IT certifications (e.g., CompTIA A+, Network+, Microsoft, Cisco) are an advantage.


• Minimum of 1–3 years’ experience in an IT support or helpdesk role.


• Hands-on experience with Windows operating systems, Microsoft Office, and basic networking.


• Strong troubleshooting and problem-solving skills.


• Good knowledge of computer hardware, software, and networks.


• Ability to communicate technical issues clearly to non-technical users.


• Good time management and ability to handle multiple tasks.

Employee will be working for 4 hrs a day, and a total of 8 days in the month.