IT Support & Reporting Specialist

Key Responsibilities

IT Support Duties:

• Provide first-line technical support to staff (hardware, software, and network issues).
• Install, configure, and troubleshoot computer systems, applications, and peripherals.
• Ensure system security, perform regular updates, and maintain backups.
• Manage user accounts, email, and access permissions.
• Document IT processes, support tickets, and solutions for future reference.

Reporting & Data Management Duties:

• Design, create, and maintain reports and dashboards using Microsoft Excel (advanced formulas, pivot tables, charts, Power Query, Power Pivot).
• Build and manage databases and reporting tools in Microsoft Access and other BI/reporting platforms.
• Collect, analyze, and interpret data from various sources to support business decision-making.
• Automate recurring reporting tasks to improve efficiency.
• Collaborate with management and departments to identify reporting needs and deliver actionable insights.
• Ensure accuracy, consistency, and confidentiality of data

Qualifications & Skills

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• Proven experience in IT support (hardware, software, networking).
• Strong expertise in Microsoft Excel (VLOOKUP, pivot tables, advanced formulas, macros, Power Query).
• Proficiency in Microsoft Access (database design, queries, reports).
• Familiarity with other reporting tools (Power BI, Crystal Reports, Tableau, etc.) is a plus.
• Strong analytical, problem-solving, and troubleshooting skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and manage multiple tasks under pressure.

Preferred Attributes

• Experience in automating workflows and report generation.
• Knowledge of SQL and database management.
• A proactive and service-oriented mindset.
• High attention to detail and accuracy in reporting.

Job Type: Full-time

Pay: QAR2,500.00 - QAR3,500.00 per month