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IT Support Specialist

Stateside Brands is a rapidly growing spirits company dedicated to crafting premium-quality beverages– Surfside Iced Teas and Lemonades, Stateside Vodka, Stateside Vodka Sodas, and other innovations. With a focus on innovation and quality, we take pride in our diverse portfolio of products that reflect our commitment to excellence.

Job Summary

Reporting to the IT Manager, the IT Specialist will provide front-line technical support to our employees and help maintain day-to-day IT operations across our Philadelphia headquarters and distributed workforce. This is a hands-on, customer-facing role focused on incident/request resolution, endpoint support, Microsoft 365 user support, and excellent service delivery.

Key Responsibilities

Serve as the first point of contact for IT issues and requests; troubleshoot, resolve, and escalate appropriately.
Provide day-to-day support for Windows and macOS laptops/desktops, peripherals, printers, and basic network connectivity.
Support Microsoft 365 applications and common workflows (Outlook/Exchange, Teams, OneDrive, SharePoint), including basic troubleshooting and user guidance.
Log, categorize, prioritize, and document all work in our ticketing system; communicate clearly with end users and follow through to resolution.
Create and maintain knowledge based articles, FAQs, and quick-reference guides to improve user self-service and reduce repeat issues.
Assist with basic infrastructure tasks (workstation rollouts, office setups, conference room/A/V support).

Required Qualifications

High school diploma or GED required.
1–3 years of experience in an IT support / helpdesk / desktop support role (or equivalent hands-on experience).
Strong troubleshooting skills across Windows 10/11 and macOS, common productivity apps, and basic endpoint hardware.
Solid fundamentals in networking (TCP/IP, DNS, DHCP, Wi-Fi).
Working familiarity with Microsoft 365 user support and administration concepts.
Experience using a ticketing system and writing clear technical notes/documentation.
Strong customer service mindset with the ability to explain technical concepts to non-technical users.
Ability to lift up to 30 pounds and move into positions (standing/kneeling) required to set up and connect equipment.

Preferred Qualifications

Experience with Microsoft 365 administration (Entra ID, Exchange Online, SharePoint, Teams, OneDrive).
Exposure to end point management / RMM / MDM tools (e.g.,NinjaOne and/or Intune).
Scripting/automation interest.
Certifications such as CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft MS-900and/or MD-102 (or similar).
Military experience is a plus.

Compensation

Estimated Base Salary Range: $55,000-$65,000 USD.
Individual compensation packages are based on various factors unique to each candidate, including skill set, experience, and qualifications.
The salary range refers to base salary only and is not inclusive of the total compensation package.

Stateside Brands is an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, gender, genetic information, national origin, disability, uniform service, veteran status, age, or any other classification protected by Federal, state, or local law. Stateside Brands is also a military-friendly company and values military community talent, including veterans, National Guard and Reserve members, and military spouses.

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