IT Support Specialist

Are you a natural troubleshooter who enjoys turning technical frustration into smooth-running success? At Mind Omega LLC, we are looking for an IT Support Coordinator to be the vital link between our team and the technology that drives our business. If you are organized, tech-savvy, and ready to take ownership of a vibrant IT environment in the heart of Doha, this is your opportunity to shine in a role where your work is visible and valued every single day.

About the Company

Mind Omega LLC is a growing business services and IT solutions provider in Qatar. We specialize in helping local businesses scale through digital transformation, web solutions, and modern infrastructure support. We pride ourselves on being agile, innovative, and deeply committed to the professional growth of our team members.

Why Work With Us?

• Empowering Autonomy: You won’t just follow tickets—you’ll have the freedom to suggest and implement system improvements.
• Modern Tech Stack: Work with the latest IT service management (ITSM) tools and diverse hardware environments.
• Stable Future: Secure your career in a tax-free environment with a company that values long-term stability and local expertise.
• Total Support: We provide comprehensive health insurance, annual flight allowance, and a collaborative office culture that feels like family.

Key Responsibilities

• Manage and prioritize the daily helpdesk flow, ensuring all support tickets are resolved within agreed timelines.
• Provide first and second-level technical support for hardware (PCs, laptops, printers) and software issues.
• Coordinate the setup, configuration, and onboarding of IT equipment for new team members.
• Maintain an accurate inventory of all IT assets, software licenses, and maintenance logs.
• Monitor network performance and collaborate with external vendors for specialized repairs or upgrades.
• Lead basic IT training sessions to help staff use internal systems and cybersecurity tools effectively.
• Ensure data backup protocols and security patches are consistently applied across all workstations.

Skills and Requirements

• Technical Troubleshooting: Strong ability to diagnose Windows/macOS, connectivity, and peripheral issues quickly.
• Ticketing Systems: Experience using platforms like Jira, ServiceNow, or Zendesk to track and coordinate tasks.
• Communication: Clear, professional English (verbal and written) to explain technical concepts to non-technical users.
• Active Directory & Office 365: Proficiency in managing user accounts, permissions, and cloud-based productivity suites.
• Experience: 2+ years of experience in an IT helpdesk or coordination role is ideal.
• Education: Degree or Diploma in IT, Computer Science, or a related field (Certifications like CompTIA A+ or ITIL are a plus).

Apply Now

Ready to streamline our technology and grow your career? We’ve made the application process fast and simple. Submit your CV today, and let’s discuss how you can become the backbone of our IT operations. Our team reviews applications daily and will reach out to qualified candidates within one week.

Your technical expertise belongs here. Join Mind Omega LLC and lead our support team into the future.

الراتب المدفوع: QAR٥٬٥٠٠٫٠٠ لكل شهر

موقع العمل: بشكل شخصي