IT Support & Systems Technical Officer

Job Summary

We are seeking a skilled and proactive IT Support & Systems Technical Officer to manage and maintain our organization’s IT infrastructure. The ideal candidate will be responsible for providing technical support, ensuring smooth operation of computer systems, assisting with ERP implementation, and maintaining network security and efficiency.

Key Responsibilities

• Provide technical support for computers, printers, networks, and other IT equipment.
• Install, configure, and maintain hardware, software, and operating systems.
• Assist in ERP system implementation, maintenance, and troubleshooting.
• Monitor and maintain LAN/WAN networks, internet connectivity, and Wi-Fi systems.
• Manage user accounts, permissions, and data security.
• Perform system updates, backups, and virus protection management.
• Troubleshoot and resolve IT-related issues for staff and management.
• Maintain documentation of IT systems, assets, and technical procedures.
• Coordinate with vendors for hardware repairs and software licensing when required.

Required Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or related field.
• 2–4 years of experience in IT support, system administration, or related role.
• Experience with ERP implementation or support is highly preferred.
• Knowledge of Windows operating systems, networking, and troubleshooting.
• Familiarity with network security, backups, and system monitoring tools.
• Strong problem-solving and communication skills.

Preferred Skills

• Experience managing school or office IT infrastructure.
• Knowledge of database management and server administration.
• Ability to handle multiple technical issues efficiently.

Job Type: Full-time

Work Location: In person