IT Support Technician

As the IT Support Technician, you’ll provide first‑line technical support to internal and external users across multiple business lines and office locations. Working as part of a small but highly effective team, you’ll troubleshoot hardware, software, and networking issues, deliver dependable customer service, and maintain clear documentation within our support systems. Occasional travel (approximately 10%) is required.

What You’ll Do

• Respond promptly to help desk tickets, phone calls, and emails.
• Troubleshoot common IT issues, including:
• Password resets and account access
• Printer setup and connectivity
• Application errors and software usage
• Perform basic hardware diagnostics and repairs (desktops, laptops, peripherals).
• Assist with basic networking tasks such as connectivity checks and cable management.
• Document all support activities within the ticketing system.
• Provide on‑site support at external locations when required.
• Apply and uphold information security best practices.
• Monday-Friday, 8:30 AM–5:00 PM

What We’re Looking For

• Minimum of 2 years of Help Desk or Technical Support experience.
• Strong understanding of IT fundamentals and troubleshooting methods.
• Familiarity with desktop support in a Windows environment.
• Basic knowledge of networking (IP addressing, Wi‑Fi troubleshooting).
• Excellent communication and customer service skills.
• Ability to work independently and manage multiple tasks effectively.
• Valid driver’s license and willingness to travel.

What we offer:

• Competitive benefits to support your career, family, personal wellness, financial wellbeing, and retirement
• Opportunity to collaborate with talented teams across multiple states
• Inclusive and diverse work environment that fosters and encourages career development opportunities
• A highly collaborative IT team that will invest in your growth
• A culture encouraging work life balance

About Us

Family-owned since 1915, Meyer specializes in Workplace Solutions, providing expert services in Commercial and Residential Moving, Library Relocation, Records Management, Warehousing and Fulfillment, and Logistics. We’re committed to providing top-tier service, driven by core values of Honesty, Creativity, Stewardship, Integrity, and Dependability. As a community-focused company, we prioritize both client success and the well-being of our team. Join us and be part of a legacy of excellence.

EOE/M/F/D/