IT System Administrator

Acroment Technologies is seeking qualified candidates for a Systems Engineer/Network Administrator position at our West Side office. Candidates should exhibit a strong desire to help others with technology. Including, but not limited to, servers, networks, workstations, smartphones, printers, hardware and software. Acroment Technologies offers a relaxed and easygoing work environment, IT career mentoring, advanced IT certification programs, completive salary, and benefits.

Core Responsibilities:

• Provide technical support (all-levels) to customers via phone, email and through our ticketing system; ConnectWise.
• Respond to service requests in a timely manner (meeting or exceeding our contracted SLAs)
• Troubleshoot and resolve client computer issues (mostly PC, some MAC, smartphones)
• Act as the point of contact for our clients on all types of requests generated internally via our monitoring systems or externally directly from clients.
• Properly classify (priority/categorize) all service requests within our ticket system.
• Coordinate additional resources needed to accomplish requested tasks including working with client vendors.
• Communicate with customers and additional resources to notify them as to the status of their requests or needed repairs.

Additional Responsibilities:

• Complete training programs for our ticketing and monitoring systems.
• Recommend improvements to our internal processes to maximize customer service levels
• Complete timesheets daily with detailed notes of work completed
• Be available for work when scheduled to be on-call (weekly rotation) and attend weekly and quarterly service meetings (after-hours).
• Develop rapport with clients as a trusted resource for help
• Educate end-users on hardware and software operations as needed

Qualifications and Requirements:

• Bachelor’s degree or related work experience
• 2 years prior experience working in a similar role at a Managed Service Provider (MSP)
• Network+ and Microsoft 365 certifications preferred but not required
• Working knowledge of Microsoft 365 administration, Intune, Autopilot, PowerShell and Python
• Set goals and be committed to improving your technical and soft skills through company offered and self-guided study to further your career in IT
• Strong technological aptitude, work ethic, and problem solving skills
• Excellent verbal and written communication skills
• Reliable transportation, valid driver’s license and valid vehicle insurance