Jr. IT Support Engineer

Role Overview

We are seeking a proactive Junior IT Support Engineer to handle daily technical operations while helping us build a secure, compliant IT environment. This is a unique hybrid role that combines hands-on helpdesk support with exposure to ISO governance. You will be encouraged to leverage modern AI-driven tools to automate routine tasks, allowing you to focus on complex problem-solving and security projects.

Key Responsibilities

1. Daily IT Operations

· Tier 1 Support: Provide primary technical support for Windows 10/11, macOS, and Linux (Desktop/GUI focus) workstations.

· Smart Triage: Utilize AI-assisted ticketing and monitoring tools to quickly diagnose and resolve common issues (e.g., password resets, software access).

· Network & Apps: Troubleshoot Microsoft 365 applications (Outlook, Teams, SharePoint), VPN connections, and basic network connectivity (Wi-Fi, DNS, DHCP).

· Asset Management: Maintain accurate IT inventory logs for hardware and software licenses.

· System Health: Monitor routine system operations (backups, patching, antivirus) and validate automated alerts to ensure no critical threats are missed.

2. Policy & Compliance Support

· Automated Evidence Collection: Assist in managing automated compliance platforms (e.g., Vanta, Drata) to track controls for ISO.

· Control Implementation: Help configure and verify technical controls (e.g., ensuring disk encryption is active, verifying MFA is enabled).

· User Guidance: Promote adherence to IT policies by guiding employees on best practices—including the safe and compliant use of internal AI tools.

· Documentation: Update Standard Operating Procedures (SOPs) and knowledge base articles, ensuring all AI-generated drafts are fact-checked and accurate.

3. Required Skills & Competencies

· OS Proficiency: Strong troubleshooting skills in Windows environments; functional knowledge of macOS and Linux (Ubuntu/RedHat desktop).

· AI Literacy: Ability to use AI productivity tools (e.g., Microsoft Copilot, ChatGPT Enterprise) to accelerate workflows while strictly adhering to data privacy and IP protection guidelines.

· Networking Basics: Understanding of core concepts including IP addressing, DNS, DHCP, and Wi-Fi troubleshooting.

· SaaS Administration: Familiarity with Microsoft 365 backend (User Admin, Exchange Admin Center).

· Communication: Ability to explain technical policies to non-technical staff with patience and clarity.

4. Desirable Skills (Nice to Have)

· Experience with automated GRC platforms (e.g., Vanta, Drata, Secureframe).

· Exposure to MDM tools (e.g., Intune, Jamf).

· Basic understanding of scripting (PowerShell or Bash) for automation.

· CompTIA Security+ certification.

5. Education & Experience

· Education: Bachelor’s degree in Computer Science/IT OR an equivalent combination of education and hands-on technical experience.

· Experience: 1–2 years in an IT support, helpdesk, or technical service role.

6. Growth & Development

· AI & Automation: Learn to deploy and manage AI agents for IT service delivery.

· Security Governance: Gain hands-on mentorship in ISO compliance and risk management.

· Career Path: A clear trajectory into System Administration or Cyber GRC (Governance, Risk, and Compliance)

Job Type: Full-time

Application Question(s):

• how many years of relevant experience do you have?

Education:

• Bachelor's (Preferred)

Location:

• Karachi (Required)

Work Location: In person