Junior Customer Support- Fashion industry

We are looking for an enthusiastic and customer-focused Junior Customer Support Executive to handle order verification calls, customer coordination, and query resolution for our fashion brand. The ideal candidate should have excellent communication skills, a polite demeanor, and an interest in the fashion retail space.

Key Responsibilities:

• Conduct order confirmation and verification calls with customers.
• Handle inbound and outbound calls, emails, and chats related to customer queries and complaints.
• Coordinate with the warehouse and logistics teams to ensure smooth order processing and dispatch.
• Maintain accurate records of customer interactions, issues, and resolutions.
• Follow up on pending orders, returns, and exchanges to ensure timely closures.
• Gather customer feedback and report common issues to the operations team.
• Support the CRM and sales teams with post-purchase follow-ups and satisfaction checks.
• Ensure a positive brand experience in every customer interaction.

Job Type: Full-time

Pay: ₹15,000.00 - ₹25,000.00 per month

Work Location: In person