Key Account & Communication Specialist

Job Summary

Yellostone Technologies Pvt. Ltd. is looking for a proactive and detail-oriented Key Account & Communication Specialist to manage corporate customer accounts, strengthen client relationships, coordinate sales operations, and ensure seamless order execution. The ideal candidate will have excellent communication, account management, and coordination skills with the ability to work effectively across multiple departments.

Key Responsibilities

• Manage a portfolio of corporate and key accounts while maintaining long-term customer relationships.
• Act as the primary point of contact (POC) for assigned customer accounts.
• Prepare and submit quotations based on customer requirements.
• Negotiate pricing, contracts, and commercial agreements to maximize sales opportunities.
• Manage the complete order cycle, including quotations, purchase orders, sales order processing, delivery coordination, and invoicing.
• Coordinate with suppliers and principals to ensure product availability and timely replenishment.
• Respond promptly to customer inquiries regarding pricing, product availability, order status, and delivery schedules.
• Participate in RFQs, online bidding, and tender submissions by preparing and submitting the required documentation.
• Generate invoices and upload supporting documents to customer portals for payment processing.
• Follow up with customers regarding outstanding payments and coordinate with the Finance team to ensure timely payment posting.
• Perform customer ledger reconciliations and resolve invoice, payment, and account discrepancies.
• Monitor overdue receivables and support collection activities.
• Assist in sales forecasting, budgeting, and demand planning.
• Resolve order fulfillment, inventory, logistics, and customer service issues in coordination with internal departments.
• Collaborate with Sales, Procurement, Warehouse, Logistics, and Finance teams to ensure smooth business operations.
• Maintain accurate customer records, quotations, contracts, and sales documentation.

Requirements

• Bachelor's degree in Business Administration, Marketing, Supply Chain Management, or a related field.
• 3–5 years of experience in Key Account Management, Customer Service, Sales Coordination, or Corporate Sales.
• Strong verbal and written communication skills.
• Excellent negotiation and relationship management abilities.
• Experience preparing quotations, handling tenders, and managing customer accounts.
• Knowledge of sales order processing, invoicing, and customer ledger reconciliation.
• Good understanding of Microsoft Office, particularly Excel and Outlook.
• SAP experience will be considered an advantage.
• Strong organizational, analytical, and problem-solving skills.
• Ability to work under pressure and manage multiple priorities.

What We Offer

• Competitive Salary
• Professional Working Environment
• Career Growth Opportunities
• Learning & Development
• Performance-Based Growth

Location: Lahore Cantt

Working Hours: 9:30 AM – 6:30 PM
Working Days: Monday to Friday
Job Type: Full-Time

Pay: Rs60,000.00 - Rs80,000.00 per month

Work Location: In person