Key Account Executive

• Manage and maintain strong relationships with key corporate accounts.
• Act as the primary point of contact between clients and internal teams (operations, finance, customer support).
• Ensure smooth day-to-day courier operations for key accounts.
• Monitor service performance (SLA, delivery timelines, complaints, returns).
• Resolve client issues and escalations in coordination with operations.
• Prepare and share regular performance reports with clients (shipments, billing, KPIs).
• Identify opportunities for business growth within existing accounts.
• Negotiate rates, contracts, and service-level agreements with approval.
• Ensure timely billing, collections, and reconciliation for assigned accounts.
• Coordinate onboarding of new key clients and ensure proper account setup.
• Track competitor activity and market trends.
• Achieve assigned revenue and retention targets.

Job Type: Full-time

Pay: From Rs35,000.00 per month

Work Location: In person