Key Account Manager

CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL.

We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.

DARE TO GROW! Join CEVA Logistics, and you will be part of a team that values imagination and continued learning and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics. As we continue growing at a fast pace, will you “Dare to Grow” with us?

Job Purpose

The Key Account Manager is responsible for managing and growing relationships with strategically important clients. The JKAM acts as the primary point of contact between the company and key clients, ensuring client satisfaction, retention, and revenue growth. Serve as the lead point of contact for all customer account management matters.

Activities

• Understand client needs and objectives, and ensure the delivery of customized solutions.
• Lead RFQ and participate in sign-off with respective product leaders.
• Develop a deep understanding of the client’s business and industry to identify opportunities for growth.
• Monitor account performance metrics, prepare regular reports, and present to stakeholders.
• Coordinate with cross-functional internal teams (e.g., Products, customer support, operations) to ensure service excellence.
• Resolve conflicts and provide solutions to customers in a timely manner.
• Stay up-to-date with industry trends and competitor activity.
• Achieve quarterly and annual sales targets and KPIs
• Work closely with RKAM/GKAM/TKA in preparing business reviews materials on a periodic basis (monthly & quarterly)
• Serve as the primary point of contact for key accounts related to risk and business continuity services.
• Understand clients’ organizational risk profiles and business continuity needs to offer suggested solutions.
• Collaborate with internal teams to design, implement, and update risk and continuity plans.
• Lead regular account reviews, risk assessments, and plan testing/exercises with clients.
• Monitor emerging risks and proactively communicate potential impacts and mitigation strategies to clients.
• Manage contract renewals, service-level agreements, and reporting for assigned accounts.
• Deliver client workshop sessions related to business continuity and risk management.
• Track client satisfaction and act on feedback to strengthen relationships and service delivery.
• Stay informed about regulatory changes, threats, and industry best practices.

As a global organization, and as part of the CMA CGM Group, diversity is critical to our business success; only when we can reflect the cultures, languages, behaviors and local knowledge of our customers, we can succeed. By employing people with different experiences and abilities, we expand our knowledge and increase our creativity and innovation.

Please note: Legitimate CEVA Logistics recruitment processes include communication with candidates through recognized professional networks, such as LinkedIn or via an official company email address: firstname.lastname@cevalogistics.com. We recommend that you do not respond to unsolicited business propositions and/or offers from people with whom you are unfamiliar.