Key Account Manager - Marketplaces

Role Context:

As Plum continues to scale across marketplaces, this role plays a critical part in driving sustainable growth, visibility, and profitability on key platforms. The Key Account Manager will work at the intersection of revenue, execution, and partnerships, owning marketplace performance while collaborating closely with internal teams.

Core Mandate

To own and grow assigned marketplace accounts by driving topline growth, improving contribution margins, and ensuring best-in-class execution across visibility, availability, and consumer experience.

Key Responsibilities

• Own business performance and P&L for assigned marketplaces
• Drive GMV growth through assortment planning, pricing, promotions, and visibility levers
• Act as the primary point of contact with the marketplace category and account managers
• Plan and execute monthly, quarterly, and event-led sales calendars (EOSS, BBD, GIF, Prime Day, etc.)
• Ensure strong hygiene across listings, content, ratings & reviews, and compliance
• Work with marketing teams on marketplace advertising (AMS / sponsored ads) and ROI tracking
• Forecast demand and align with supply chain teams to ensure high fill rates and minimal stock ageing
• Track and analyse performance metrics (sales, traffic, conversion, ROAS, contribution) and drive corrective actions
• Partner with brand, finance, supply chain and operations teams on launches and ongoing initiatives.

What Success Looks Like

• Consistent growth in GMV, contribution margin, and visibility metrics
• Strong, productive relationships with marketplace partners
• Flawless execution during BAU and high-pressure sale events
• Data-driven decision-making and proactive problem-solving
• High ownership and accountability for outcomes

Ideal Candidate Profile

Experience

• 3–6 years of experience in marketplace or e-commerce account management
• Hands-on experience with platforms such as Amazon, Flipkart, or Quick Commerce
• Experience in FMCG / Beauty / Consumer brands preferred

Skills & Mindset

• Strong understanding of marketplace business models and commercial levers
• High execution rigour and attention to detail
• Analytical mindset with comfort in data and dashboards
• Strong stakeholder management and negotiation skills
• Ownership mindset with a bias for action and continuous improvement

Why This Role at Plum

This role offers the opportunity to work in a fast-growing, purpose-led consumer brand, with direct ownership of business outcomes. You’ll gain deep exposure to marketplace strategy, cross-functional leadership, and high-impact execution—while shaping how Plum shows up for millions of consumers every day

Location: Thane, Mumbai