KEY ACCOUNTS MANAGER

Job Title – Key Account Manager

Industry – Corporate Travels

Job Location - Bangalore

Key Responsibilities

 Build and maintain good relationships with key clients by understanding their needs and

expectations.

 Serve as the main point of contact between the client, internal team, and

department Heads.

 Make sure clients are happy by offering custom solutions and quickly handling any concerns.

 Identify new business opportunities within existing accounts and work to expand the

company’s share of the client’s business.

 Handle any operational issues such as delays in reaching the pickup location or vehicle

quality concerns that may impact the client.

 Work with internal teams to implement corrective actions or alternatives and keep clients

informed about resolutions.

 Prepare regular reports on account performance, including service levels and potential areas

of improvement.

 Analyze customer feedback and operational data to recommend improvements.

 Work closely with sales and customer service teams to ensure a seamless end-to-end service

delivery.

 Act as a liaison between different departments to ensure client needs are met efficiently.

 Need to Travel as per the clients requirement for Events and for other

business requirements.

Skills And Qualifications

 A bachelor’s degree in Business Administration, Logistics, Supply Chain Management, or a

related field.

 Min 3 years of experience in customer-facing roles, in transportation with a focus on

operations or account management.

 The experience of handling customers from the travel industry will be an added advantage.

 Strong Communication Skills

 Ability to handle challenges that arise in corporate travel operations.

 Proficiency in managing multiple tasks and deadlines, ensuring timely execution of services.

 Understanding of the transportation industry, including regulations, logistics, and supply

chain management.

 Strong focus on understanding client needs and providing tailored solutions.

Job Type: Full-time

Pay: ₹334,624.57 - ₹1,454,768.38 per year

Work Location: In person