L1/L2 Support Engineer - Remote

Role Overview: The L1/L2 Support Engineer will provide high-level technical support, ensuring the smooth operation of our software applications and systems. The ideal candidate will have extensive experience in supporting Azure and .NET environments.

Key Responsibilities:

• Handle and resolve incidents and technical issues reported by users or identified through monitoring systems.
• Offer technical assistance to users through various channels.
• Continuously monitor systems and applications to identify potential issues.
• Conduct root cause analysis for recurring issues and implement permanent fixes.
• Maintain and update support documentation.
• Collaborate with development and operations teams to resolve complex issues.
• Identify opportunities for improving service delivery and user satisfaction.

Mandatory Skills and Experience:

• Bachelor’s degree in Computer Science, Information Technology, or related field.
• 5+ years of experience in technical support, preferably in an Azure and .NET environment.
• Must be AZ-104 Certified
• Must be AZ-500 Certified
• Proficiency in monitoring and troubleshooting tools.
• Strong problem-solving skills and attention to detail.
• Excellent communication and collaboration abilities.
• Ability to manage multiple tasks and prioritize effectively.