Lab & Patient Experience Coordinator

Job Title: Lab & Patient Experience Coordinator

Location: Dubai, UAE

Employment Type: Full-Time

Job Description:

The Lab & Patient Experience Coordinator will be responsible for managing laboratory documentation, coordinating with PREs and patients, and ensuring a smooth and positive patient journey. This dual role combines operational support in lab coordination with active involvement in monitoring and improving patient satisfaction. The position requires excellent organizational skills, attention to detail, and strong interpersonal abilities to deliver both efficient processes and high-quality patient care experiences.

Key Responsibilities:

Lab Coordination:

· Manage documentation for insurance, medical certificates, and lab-related reports.

· Coordinate with PREs, patients, and laboratory staff to ensure smooth workflows.

· Monitor turnaround times of lab processes and escalate delays when required.

· Maintain compliance with healthcare policies and documentation standards.

· Ensure accurate data entry and secure handling of patient records.

Patient Experience:

· Collect, record, and analyze patient feedback through surveys, forms, or direct interaction.

· Address patient queries and concerns in a timely and professional manner.

· Collaborate with clinical and administrative teams to improve service quality.

· Conduct follow-ups with patients to ensure satisfaction after service delivery.

· Prepare regular reports on patient satisfaction and recommend improvement strategies.

Qualifications:

· Bachelor’s degree in healthcare management, life sciences, or related field.

· Experience in healthcare administration, lab coordination, or patient relations (preferred).

· Strong communication and interpersonal skills with a patient-first approach.

· Excellent organizational and multitasking abilities.

· Problem-solving and conflict resolution skills.

· Knowledge of medical documentation and insurance processes is an advantage.

Working Time:

9:00 AM to 6:00 PM

Monday to Saturday

Job Type: Full-time

Pay: AED3,000.00 per month