Laundry Supervisor

Laundry Operations Supervisor

Location: Dubai, UAE

Company: Fullo Fresh Laundry Services

Start Date: Immediate / ASAP

About Fullo Fresh

Fullo Fresh Laundry is a modern, eco-friendly laundry brand redefining convenience and premium garment care in Dubai.

We provide premium garment care across communities and businesses, upholding Fullo Fresh’s eco-friendly values and commitment to quality service.

We’re building a new kind of laundry service — organized, digital, sustainable, and customer-focused — and we’re looking for an Operations Supervisor to help us run the day-to-day business smoothly.

Role Summary

You will manage the daily operations of Fullo Fresh Laundry — coordinating pickups and deliveries, Quality control wash/products/accessories, customer complaints and resolution, ensuring order accuracy, maintaining turnaround times, and leading our growing team.

This is a hands-on operational leadership role focused on coordination, communication, and continuous improvement.

Key Responsibilities

• Oversee daily pickup and delivery schedules and coordinate driver logistics.

• Track and manage customer orders and service timelines.

• Monitor service quality, packaging, and 24–48 hour turnaround goals.

• Communicate professionally with customers via phone, WhatsApp, and email.

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• Customer complaint and resolutions handling

• Train and guide new staff (drivers, support team) to follow company standards.

• Assist in designing workflows, delivery systems, and customer-experience improvements.

• Prepare daily and weekly performance reports (orders, delays, feedback).

• Maintain brand standards of efficiency, eco-values, and service excellence.

Candidate Profile

We’re looking for a confident, organized, and proactive person who can manage people, schedules, and communication effectively.

You should be:

• Fluent in English (spoken & written).

• Friendly, reliable, and customer-oriented.

• Comfortable using WhatsApp, Google Sheets, or similar tools for order tracking.

• Capable of leading a small operations team and multitasking calmly.

• Interested in joining a fast-growing, eco-conscious brand.

Requirements

• Must be based in Dubai and available to start immediately.

• English communication skills required.

• Previous laundry experience not required – full training provided.

• UAE Driver’s License preferred but not mandatory.

• Must hold a valid UAE visa or be eligible for company sponsorship (visa can be provided for the right candidate).

• Flexible to work 6 days per week, with occasional weekend coverage as needed.

Compensation & Benefits

• Salary: Negotiable (based on experience and skills)

• Bonus: Performance-based after probation

• Accommodation / Transport / Visa / Medical Insurance: Provided or allowance available (depending on package)

Why Join Fullo Fresh

• Be part of a new, dynamic, eco-friendly brand redefining garment & accessories care in Dubai.

• Gain experience in operations management within a growing, modern business.

• Direct mentorship, hands-on training, and opportunities to progress into senior roles.

Work in a supportive environment where initiative and creativity are valued.

Job Type: Full-time

Application Question(s):
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Have you previously supervised or coordinated staff in any service or operations role?

• When can you start if selected?

• Are you confident communicating in English (spoken & written)

License/Certification:

• Currently in Dubai and legally eligible to work in the UAE? (Required)