Lead I - Software Engineering (Service Now Portal Developer)

5 - 7 Years
1 Opening
Hyderabad

Role Overview

We are looking for a ServiceNow Portal Developer with 5+ years of experience in ServiceNow platform development and strong hands-on expertise in UI development and ServiceNow Service Portal / Employee Center portal customization. The ideal candidate should have experience designing and building user-friendly portals, widgets, and custom UI components within ServiceNow.

Key Responsibilities

• Design, develop, and customize ServiceNow Service Portal / Employee Center portals to deliver intuitive and user-friendly experiences.
• Develop and maintain custom widgets, themes, pages, and portal components.
• Work closely with business stakeholders, architects, and developers to translate requirements into scalable UI solutions.
• Customize and enhance portal user journeys, forms, and catalog experiences.
• Implement responsive UI components ensuring compatibility across devices and browsers.
• Integrate portal components with backend ServiceNow functionality using APIs, Script Includes, and Glide APIs.
• Optimize portal performance and usability.
• Collaborate with functional teams in implementing HRSD or ITSM solutions.
• Support portal enhancements, defect resolution, and production deployments.
• Participate in Agile ceremonies and contribute to sprint planning and estimations.
• Follow ServiceNow best practices and development standards.

Required Technical Skills

• Minimum 5 years of ServiceNow development experience.
• Strong hands-on experience in ServiceNow Service Portal development.
• Expertise in:
• Custom widget development
• Portal themes & branding
• Portal page customization
• AngularJS (Service Portal framework)
• HTML5, CSS3, JavaScript
• Bootstrap framework
• Experience working with:
• Client Scripts
• UI Scripts
• Script Includes
• Glide APIs
• REST/SOAP integrations
• Experience building catalog items and portal-based request experiences.
• Good understanding of ServiceNow platform architecture.
• Experience with Agile development methodology.

Good to Have Skills

• Experience in ServiceNow HRSD implementation or support.
• Exposure to Employee Center / Employee Center Pro portals.
• Experience in Flow Designer and workflow customization.
• Knowledge of accessibility standards and UI/UX best practices.
• Experience in performance optimization and portal analytics.
• ServiceNow CSA or CAD certification is a plus.

Soft Skills

• Strong communication and collaboration skills.
• Ability to work with cross-functional teams.
• Good problem-solving and analytical skills.
• Ability to manage multiple deliverables in a fast-paced environment.

Experience & Qualification

• Experience: 5+ years in ServiceNow development with portal experience.
• Bachelor’s degree in Engineering, Computer Science, or related field preferred.

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