Learning Associate, FC, Learning & Development

Description

The Learning Associate/Trainer is responsible for the coordination and execution of training for all process paths in the Sort Center. Trainers evaluate and refine processes and techniques to improve learning effectiveness and production across all departments in the building. The Trainer assists in driving the success training plans and supporting the needs of the Fulfilment Center workforce.

Key job responsibilities

• Willing to work flexible schedules/shifts
• Act as a supervisor for Instructors and Peer Trainers with new hires
• Deliver Instructor training, observation and coaching to the MENA Standard
• Ensure training records are kept up to date through the console
• Ensure MENA training materials are kept and delivered against MENA standard and provide a positive learning experience
• Use and analyze data on a daily basis to improve NH learning experience
• Feedback to Instructors and Peer Trainers on their delivery and new hire (NH) groups performance
• Organize (Instructors assignment) and monitor cross training for the operations to support peak skill requirements
• Work with operations on a skill matrix to highlight gaps for critical role training
• Support operations with the delivery of critical role training
• Improve processes from gathering feedback and analyzing data
• Support the recruitment of Instructors and Peer Trainers
• Attend meetings when required and provide information required
• Work in partnership with the agency managers to improve new hire performance
• Support MENA level projects with feedback and improvements
  
  

Basic Qualifications

1+ years of Microsoft Office products and applications experience

Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays

Work 40 hours/week, and overtime as required

Able to work independently and autonomously

Bachelor Degree or Equivalent

Interpersonal Skills and Composure (networking skills)

Well-honed communications skills, including presentation skills

Well-developed observational and analytical skills

Able to deliver feedback, coaching and deliver training

Effective time management and team work

Experience using all MS packages, such as Word, Excel, and Power Point

Problem Solving

Proficient English (fluent English is required) in reading & writing

Needs to speak and write the local language “correctly” as a requirement.

Sense of confidentiality

Preferred Qualifications

Manage multiple competing priorities

Demonstrates a methodical approach in tasks

A basic understanding of project management

Shows a drive for improvement of learning and design processes

Possess good analytical skills

Trainer or Learning Assistant experience

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Company - Afaq - Warehouse Branch

Job ID: A3059523