Learning & Development Manager at InterContinental Ras Al Khaimah Mina Al Arab Resort & Spa

• Training & Development:
  • Assist in the creation, implementation, and evaluation of the annual learning and development plan.
  • Conduct training needs analysis across departments to identify learning priorities.
  • Design and deliver core programs, including orientation, brand/service standards, supervisory skills, and leadership development.
  • Support departmental trainers in maintaining consistent standards across all operational areas.
  • Coordinate and facilitate mandatory training programs such as Fire Life Safety, Health & Safety, and Food Hygiene.
• Performance & Talent Development:
  • Work closely with managers to identify high-potential colleagues and create development pathways for succession planning.
  • Support performance review cycles by guiding leaders on setting goals and providing feedback.
  • Track and analyze training participation and effectiveness through evaluations and reports.
• Learning Administration:
  • Maintain accurate training records and ensure compliance with brand and local regulatory requirements.
  • Manage the Learning Management System (LMS) and ensure timely completion of assigned e-learning modules.
  • Prepare monthly L&D reports and key performance indicators for management review.
• Employee Engagement:
  • Support initiatives that enhance employee engagement, motivation, and recognition.
  • Contribute to organizing hotel events, cultural activities, and team-building programs.
  • Act as a brand ambassador, promoting the resort’s values and service culture.
  
  

• Bachelor’s degree in Human Resources, Hospitality Management, or a related field.
• Minimum 3–5 years of experience in Learning & Development within luxury hotels or resorts.
• Strong presentation, facilitation, and coaching skills.
• Excellent communication skills (verbal and written) in English; additional languages are an advantage.
• Proficiency in MS Office and familiarity with e-learning or LMS platforms.
• Ability to work and live in a remote island environment with a positive and adaptable attitude.
• Passion for learning and people development.
• Strong interpersonal and leadership skills.
• High level of organization, creativity, and attention to detail.
• Culturally sensitive and able to work effectively in a diverse team.
• Committed to upholding brand and service excellence standards.

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