Logistics Dispatcher

Job Summary

The Logistics Dispatcher is responsible for coordinating and scheduling the movement of freight to ensure timely, cost-effective, and efficient delivery. This role serves as the central communication hub between drivers, warehouses, carriers, and internal teams to optimize routing, manage exceptions, and maintain service levels.

Key Responsibilities

• Schedule and dispatch drivers, carriers, or shipments based on delivery requirements and priorities
• Coordinate daily transportation activities, including pickups, deliveries, and transfers
• Monitor shipment progress and proactively resolve delays, issues, or service disruptions
• Communicate with drivers, warehouses, and internal teams to provide status updates
• Optimize routes to improve efficiency, reduce costs, and meet delivery timelines
• Ensure compliance with company policies, safety regulations, and transportation laws
• Maintain accurate records of shipments, routes, and delivery confirmations
• Work closely with warehouse and sales teams to align shipping schedules with business needs
• Track freight costs and assist in identifying cost-saving opportunities
• Handle escalations, service failures, and customer inquiries related to shipments

Qualifications

• High school diploma or equivalent
• 3+ years of experience in logistics, transportation, or dispatching
• Experience with TMS (Transportation Management Systems) or ERP systems preferred (e.g., Infor, SAP, etc.)
• Strong understanding of freight operations (LTL, FTL, parcel, transfers)
• Proficiency in Microsoft Excel and general computer skills
• Experience handling inter-warehouse transfers
• Familiarity with freight cost analysis (cost per lb / cost per mile)
• Coordination of LTL vs. truckload shipments
• Managing shipments tied to multiple warehouse locations

Skills & Competencies

• Strong organizational and multitasking abilities
• Excellent communication and problem-solving skills
• Ability to work in a fast-paced, high-pressure environment
• Attention to detail and accuracy
• Decision-making skills with a focus on efficiency and cost control
• Customer service mindset

Key Performance Indicators (KPIs)

• On-time delivery rate
• Freight cost per shipment / per pound
• Route efficiency
• Number of service failures or exceptions
• Carrier/driver utilization
• Customer satisfaction / issue resolution time

Pay: $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person