Logistics Quality Assurance

Job Title: Logistics Quality Assurance

Department: Operations

Reports To: Head of Dropship

Location: Onsite – Lahore, Pakistan

Job Type: Full-time US time : 9:00am to 5 pm . PK time : 7pm to 2pm

Salary Budget : 550 - 600 USD (monthly)

About Chai Vision

Chai Vision is a fast-growing eCommerce company managing a portfolio of direct-to-consumer (DTC) brands across high-impact categories—from fitness and wellness to home, pet care, and supplements. We scale rapidly on platforms like Shopify, Amazon, and TikTok Shop through a data-driven, community-first approach and a relentless focus on product-market fit.

Role Summary

The Logistics Data Analyst is responsible for ensuring accurate and timely delivery of all DTC orders while providing strategic insights to drive operational efficiency. This role owns data validation, reporting, and dashboard creation for logistics KPIs, enabling leadership and cross-functional teams to make informed, data-driven decisions. By monitoring 3PL performance, tracking integrations, and identifying process improvements, this role ensures smooth operations, enhanced visibility, and optimal customer experiences.

What You’ll Do

Own daily, weekly, and monthly data audits, report generation, and KPI tracking for all DTC logistics operations

Analyze logistics data trends to identify cost-saving opportunities, carrier performance issues, and process improvements

Audit and correct tracking data, manage dashboards, and serve as the main point of contact for escalated tracking issues

Monitor 3PL/fulfillment partners and carrier integrations to ensure data accuracy and adherence to SLAs

Build, maintain, and automate key reports including Shipping Cost per Order, On-Time Delivery Rate, Carrier Performance, Lost/Damaged Package Rate, and Tracking Sync Accuracy

Proactively resolve tracking issues to prevent customer service escalations

Collaborate with Customer Service for rapid resolution of delivery exceptions and escalations

Document and refine processes for data handling, reporting, and cross-team communication

• Provide Finance with accurate shipping cost data and assist with reconciliation

Who You Are

A data-driven problem solver passionate about tracking accuracy and operational efficiency

Hyper-organized and detail-oriented, with a focus on flawless execution in logistics

Skilled at turning complex operational data into actionable insights

Proactive and calm under pressure, adept at managing exceptions and outages

Experienced in DTC or omnichannel logistics, carrier management platforms, and data analysis

• Excellent communicator, bridging warehouse partners, customer service, and leadership

Qualifications

Bachelor’s degree in Supply Chain, Operations, Data Analytics, or related field (preferred)

2–4+ years of experience in logistics data analysis, order tracking, or ecommerce operations

Strong proficiency in Excel/Sheets and experience with BI tools like Power BI or Looker Studio

Experience with ERPs, 3PL/WMS systems, and major carrier portals

• Knowledge of DTC/omnichannel operations and ecommerce platforms

Tools You’ll Use

• ERP & Logistics Platforms: ShipStation, Goflow, Sellercloud
  
• 3PL / WMS / Carrier Portals: USPS, UPS, FedEx, DHL, Partner portals
  
• Ecommerce Platforms: Amazon, Shopify, Walmart, TikTok, other omni-channel retailers
  
• Tracking & Analytics: Trackingmore, 17track, Power BI, Google Looker Studio, Excel, Google Sheets
  
• Collaboration & Workflow: Notion, Gorgias/Help Desk

Success Metrics

99.9% shipping data accuracy (tracking sync)

Reduce “Where Is My Order?” (WISMO) tickets by 30%

Decrease average cost per shipment by 10% through carrier optimization

Maintain On-Time Delivery Rate >99%

Resolve critical tracking escalations within 24 hours

• Automate key reports, saving hours of manual work weekly

Cross-Functional Relationships

Primary: Customer Service, Director of Logistics

Secondary: Finance/Accounting, 3PL & Carrier Account Managers

As Needed: Brand/Marketing Teams

Accountability & Rhythm

• Daily: Audit tracking sync reports, resolve exceptions, monitor delivery dashboards, respond to CS escalations
  
• Weekly: Generate and distribute KPI summaries, sync with 3PL partners on data issues
  
• Monthly: Conduct deep-dive performance reviews with Head of Operations, analyse carrier performance, refine processes
  
• Quarterly: Present logistics strategy insights on cost and service trends

Why Work With Us

Join a fast-growing ecommerce company where your ideas matter and your growth is part of our mission. At Chai Vision, we’re scaling quickly, building boldly, and redefining what a modern ecommerce team looks like.

What we offer:

10 days of PTO to relax, recharge, and reset

10 flexible holidays so you can celebrate what matters to you

Medical insurance

Continued education opportunities to sharpen your skills

Holiday and birthday gifts—we celebrate our people

A collaborative, high-energy environment where ideas turn into action

• Real opportunities for growth as we scale

If you thrive on transforming logistics data into actionable insights and want to drive operational excellence for multiple DTC brands, you’ll love working at Chai Vision.