Looking For Dispatch Freshers, Thane, MH

About the company: Rio Moving is a leading US-based logistics company specializing in efficient and reliable moving and transportation services. We offer customized solutions for residential moves & commercial relocations.

Location: Centura Square IT Park, Thane West

Industry: Packers and Movers

Shift: US Shift

We are looking for a reliable and proactive Dispatch Coordinator with good communication skills to join our movers and packers operations team. The Dispatch Coordinator will be responsible for scheduling, dispatching, and supporting moving crews while ensuring customer satisfaction and operational efficiency.

Key Responsibilities:

• Serve as the main point of contact for customers regarding scheduling, updates, and service inquiries.
• Coordinate and dispatch moving crews to ensure the timely execution of moves.
• Monitor daily schedules, resolve conflicts, and adjust assignments as necessary.
• Provide prompt solutions for escalations and handle customer concerns with professionalism.
• Maintain accurate logs of schedules, communications, and service records.
• Develop rapport with customers to encourage positive Google and industry reviews
• Cultivate and maintain effective working relationships with movers and customers to promote seamless coordination and execution.
• Conduct initial video presentation to evaluate and pre-screen potential crew members in alignment with company standards and project needs.

Key Skills & Competencies:

• Eagerness to Learn: Open-minded, curious, and ready to grow with training and support.
• Ability to remain calm, confident, and solution-oriented under pressure.
• Effective multitasking and time-management abilities.
• Proactive, self-motivated, and capable of working independently.
• Excellent communication and people management skills.
• Strong discipline, punctuality, and workplace etiquette.
• Energy, enthusiasm, and resilience to succeed in a competitive environment.

Job Types: Full-time, Fresher

Pay: ₹200,000.00 - ₹300,000.00 per year

Application Question(s):

• What skills do you have which makes you an ideal candidate for this position?
• Our customer base is USA. What experience do you have conversing with Americans?
• How much would you rate yourself out of 10 in terms of conversing and understanding the US accent?
• This job role requires you to multi-task efficiently and continuously on a day-to-day basis. How good are you with this skillset? Please provide one example in terms of when and where you have utilized this skillset and what results did it achieve.
• This role requires you to Co-ordintate with customers and Crews ensuring 100% satisfaction on both ends. How good are you at managing stress and situations that are out of your control?
• What do you consider as a lot of stress in a workplace?
• This is a full-time, office-based night shift position. Are you okay with this?
• How do you plan to commute to our office at Wagle Industrial Estate, Thane? Own Vehicle/Public Transport

Work Location: In person