Manager Collections

The Head of Collections is responsible for planning, managing, and executing all collection activities for the company’s development projects. This includes overseeing receivables from clients, implementing collection strategies, ensuring timely recovery of payments, and maintaining a healthy cash flow. The role requires strong leadership, financial acumen, and customer relationship management skills to ensure smooth and efficient collection operations across all projects.

Key Responsibilities:

Strategic & Operational Management

· Develop and implement the company’s collection strategy in line with financial goals and project timelines.

· Lead the collections team in achieving monthly, quarterly, and annual recovery targets.

· Collaborate with the finance, sales, and legal departments to ensure proper coordination and payment follow-ups.

· Monitor outstanding accounts and prioritize high-value recoveries.

Customer Relationship & Communication

· Maintain professional relationships with clients to ensure timely payment collection.

· Handle escalated customer cases related to payment disputes, project delays, or contractual clarifications.

· Communicate payment plans, schedules, and dues clearly and effectively to clients.

Data & Reporting

· Monitor and analyze collection performance through reports and dashboards.

· Provide regular updates to senior management on recovery trends, risks, and key accounts.

· Develop and maintain a database of all receivables, client payment history, and outstanding balances.

Team Leadership

· Manage and mentor the collection officers, coordinators, and recovery agents.

· Conduct regular performance reviews and training sessions to improve collection efficiency.

· Set departmental KPIs and track team performance.

Policy, Compliance & Legal Coordination

· Ensure adherence to company policies and regulatory compliance in all collection processes.

· Coordinate with the legal team for defaulter cases, payment disputes, and recovery through legal channels.

· Recommend policy updates to strengthen the collection framework.

Process Improvement

· Identify process gaps and propose automation or system improvements for better collection tracking.

Introduce customer-friendly payment solutions and digital payment systems.

Job Type: Full-time

Pay: Rs150,000.00 - Rs250,000.00 per month

Work Location: In person