Manager - Customer Service - Container Freight Station - Mundra

Key Responsibilities:

• Develop and execute sales and commercial strategies to achieve revenue and profitability targets.
• Identify and onboard new clients, including shipping lines, freight forwarders, and logistics partners.
• Maintain strong relationships with existing clients to ensure retention and repeat business.
• Monitor market trends and competitor activities to provide market intelligence and insights.
• Lead contract negotiations, pricing discussions, and commercial terms with clients.
• Collaborate with operations, finance, and customer service teams to ensure seamless service delivery.
• Prepare periodic sales forecasts, performance reports, and management presentations.
• Drive customer satisfaction through regular engagement and issue resolution.
• Support sales team to grow volume from onboarded customers
• Take ownership of customer issues & resolve. Coordination with GSC Team

Qualifications and Experience:

• Bachelor’s degree in Business, Logistics, Supply Chain or related field (MBA preferred).
• 10–12 years of experience in sales/commercial roles within logistics, CFS, or port-related services.
• Strong understanding of the CFS business model, supply chain dynamics, and shipping industry.
• Excellent communication, negotiation, and stakeholder management skills.
• Proven track record of achieving sales targets and growing market share.

Key Competencies:

• Strategic thinking
• Client relationship management
• Commercial acumen
• Result orientation
• Team collaboration