Manager - Islamic Banking, Retail Business

Manager - Islamic Banking, Retail Business

• To manage Islamic Banking segment to achieve the financial & service levels targets.
• To liaise & provide guidance for front line team of Relationship Managers & liaise with Regional & Branch Managers accordingly to market & serve Islamic Banking segment.
• To provide market / customer review and develop customized propositions & product bundles for the staff of corporate clients & government entities through distribution channels.
• To drive overall customer origination of New to Bank & New to Product customers. Grow segment accounts base and increase forward/backward cross sell suite of applicable products.
• To liaise with relevant departments to ensure best practice overall customer experience & development of product suite.
• Maintain customer segment MIS to establish suitability for cross sell of new & existing product suite.
• Work closely with WBG, credit & remedial to ensure that financial objectives of business segment are met.
• Generate & manage referral mechanism to on board new customers via distribution network.

Duties and responsibilities

• To ensure that financial objectives of business segment are met.
• Deliver budgeted origination of New to Bank (NTB) & New to Product (NTP) customers using Relationship Managers & branch distribution channels.
• Develop customised propositions to meet banking needs of the employees of the individual corporate & government entities for desired segments, primarily Priority & Preferred segments. Ensure focused communication of NBF's Islamic Banking products & propositions to existing & potential customers.
• Provide support to retail credit team in ensuring portfolio quality of retail assets by providing market intelligence & early alert signals on attrition.
• Set up and implement robust systems & processes governing KYC, AML and customer due diligence policies & procedures.
• Design customized Islamic propositions & bundles as per customers' needs.
• Monitor & review products, service levels & processes & provide innovative solutions to address opportunities & challenges faced.
• Deliver sales objectives of Islamic products to segment.
• Ensure that staff members are trained regularly as per the individual training needs of the team members.
• Work closely with remedial team to ensure that past dues & delinquency ratios are under control and in line with the industry benchmark.
• Ensure that the team works effectively in meeting customer TATs, internal SLA and minimizing rejection rate of customer applications.
• Conceptualize & implement marketing activity in conjunction with Strategic Marketing teams to boost new business bookings & develop promotions & campaigns to create Islamic proposition awareness. Analyse results by conducting post campaign reviews to identify learnings which can be embedded in the subsequent campaigns.
• Review processes & SOP's - amend accordingly to enhance efficiency & be market relevant.
• Provide customer base to enable Customer Satisfaction Survey to be conducted & compile action plan based on results to improve subsequent survey.
• Act as face of Retail Islamic business relating to PR activities.
• Review processes & SOP's - amend accordingly to enhance efficiency & be market relevant.

Qualifications

• A minimum of master's degree in business management/ Chartered Accountancy

Experience and Skills

• Strong interpersonal, leadership and team working skills
• Outstanding communication skills - both verbal and written
• Strong conceptual, planning and directing skills
• Cultural awareness and knowledge
• Sound analytical skills & commercial awareness
• 10+ years of retail banking experience with 3+ years in Islamic Banking segment
• Preferably in the employee banking or similar aspects of personal banking. UAE experience highly desirable
• Relevant product, sales & distribution, people management and industry knowledge

Seniority level

• Mid Senior level

Employment type

• Full time

Job function

• Business Development

Industries

• Banking

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