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Manager Operations – International
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Job Description
- Location: Karachi
- Qualification: Graduation
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Experience: Minimum 3–5 years of experience in international BPO environment, preferably managing chat support operations.
- Proven leadership and people management skills.
- Strong analytical and problem-solving abilities.
- Excellent communication and coordination skills.
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Ability to manage multiple teams in a fast-paced BPO environment.
- Oversee and manage day-to-day international operations to ensure efficiency and service quality.
- Lead chat and email support teams to achieve SLA and KPI targets consistently.
- Coordinate with cross-functional departments to meet client expectations and operational goals.
- Monitor team performance, providing coaching and development where required.
- Identify process improvement opportunities and implement effective solutions.
- Ensure compliance with company policies, operational standards, and client requirements.
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