Manager, Pre-Sales Engineering

TriNet is a leading provider of comprehensive human resources solutions for small to midsize businesses (SMBs). We enhance business productivity by enabling our clients to outsource their HR function to one strategic partner and allowing them to focus on operating and growing their core businesses. Our full-service HR solutions include features such as payroll processing, human capital consulting, employment law compliance and employee benefits, including health insurance, retirement plans and workers’ compensation insurance.

TriNet has a nationwide presence and an experienced executive team. Our stock is publicly traded on the NYSE under the ticker symbol TNET. If you’re passionate about innovation and making an impact on the large SMB market, come join us as we power our clients’ business success with extraordinary HR.

Don't meet every single requirement? Studies have shown that many potential applicants discourage themselves from applying to jobs unless they meet every single requirement. TriNet always strives to hire the most qualified candidate for a particular role, ensuring we deliver outstanding results for our small and medium-size customers. So, if you're excited about this role but your past experience doesn't align perfectly with every single qualification in the job description, nobody’s perfect – and we encourage you to apply. You may just be the right candidate for this or other roles.

A Brief Overview

The Pre-Sales Engineer Team is an integral part of the Sales team with a focus on delivering pre-sales demonstrations and technical leadership to enhance the prospecting experience in the sales process. Pre-Sales Engineers (PSEs) focus on selling and demoing our technology platforms in addition to TriNet's applications. This individual will have well rounded experience and expertise in demoing technology platforms and handling high profile, mid to large size prospects. The Pre-Sales Engineer Manager is responsible for overseeing a team of PSEs and managing all levels of the PSE role effectively. This role will provide guidance to both the PSE team and partners. This individual is also responsible for supporting PSEs in answering technical inquiries from prospects regarding technology, features, solutions, applications as well as articulate TriNet's technology and product positioning. The PSE Manager will be driving the success and results for the Pre-Sales Engineer team. This person will be responsible for managing the daily activities of the PSE team and process documentations for the Sales team. The Pre-Sales Engineer Manager is required to effectively document and communicate customer needs for the implementation and sales teams to ensure a positive customer experience. This individual will be lead on projects to drive operational effectiveness and revenue. The Pre-Sales Engineer Manager will be the lead to build relationships with supporting departments and coordinate training for all PSEs. The role will also be tasked with owning all major projects, awards and roll outs.

Essential Duties/Responsibilites

• Coaching and leadership of Pre-Sales Engineer Team
• Clearly define functional and individual goals and objectives
• Serve as a subject expert to address critical issues and concerns
• Responsible for maintaining PSE award calendar
• Responsible to lead team meetings jointly with PSE Supervisor
• Lead on Queue management and timely execution, Lead on sales leadership reporting and relationships, Lead on demo evolution and continued PSE education
• Perform regular performance reviews to direct reports and take correction action when necessary
• Monitors SLA expectations of both the PSE team and Sales Consultants
• Responsible for new hire training for PSEs and Sales Consultants
• Handles key projects to drive business results, Communicate effectively across multiple departments, Process creation and documentation
• Complete technology demonstrations and delivery high level communication with C-level Executives as needed
• Manage and interpret prospect requirements, Time and territory management, Manage data in the SalesForce CRM system
• Provide coaching and professional development to Sales Consultants and leadership, to enhance their product knowledge, technical acumen and technical sales skills.
• Coordinates and collaborates with internal sales teams to understand customer requirements, promote product recommendations for prospects, and provide sales support
• Strong ability to quickly comprehend and explain complex engineering concepts in simple, effective terms
• Strategize and plan prospect presentations with sales team and other technical experts
• Provide prospects insights on how TriNet can improve their operational effectiveness
• Performs other duties as assigned
• Complies with all policies and standards

QUALIFICATIONS

Education

• Master's Degree MBA in Sales & Marketing

Work Experience

Experience

• Typically 6+ years

Experience Details

• PEO Sales, Sales Support or Sale Engineer
• Experience with SalesForce or other CRMs
• Experience in consultative selling and/or delivery of demos to C-level prospects
• Experience with selling technology platforms/applications

Knowledge, Skills and Abilities

• Excellent presentation skills.
• Strong verbal and written communication skills.
• Excellent interpersonal and problem-solving skills.
• Meets assigned targets for sales growth in assigned product lines, markets or teams supported.
• A demonstrated commitment to ethical standards and a diverse workplace.
• Ability to adapt to a fast paced constantly evolving business and work environment while leading multiple priorities.
• Ability to connect with employees at all levels of the organization, including C-level leaders.
• Outstanding phone presence and business acumen.
• Digital literacy with Word, Excel, PowerPoint and preferably with CRMs.
• Solution oriented.
• Must be detail oriented with effective organizational and time management skills.

Work Environment:

• Work in a clean, pleasant, and comfortable office work setting. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable persons with disabilities to perform the essential functions.
• This position is 100% in office.

Travel Requirements

• 25% travel may be required

Please Note: TriNet reserves the right to change or modify job duties and assignments at any time. The above job description is not all encompassing. Position functions and qualifications may vary depending on business necessity.

TriNet is an Equal Opportunity Employer and does not discriminate against applicants based on race, religion, color, disability, medical condition, legally protected genetic information, national origin, gender, sexual orientation, marital status, gender identity or expression, sex (including pregnancy, childbirth or related medical conditions), age, veteran status or other legally protected characteristics. Any applicant with a mental or physical disability who requires an accommodation during the application process should contact recruiting@trinet.com to request such an accommodation.