Manager - Quality Assurance (Retail/FMCG)

Key Responsibilities:

• Develop, implement, and monitor quality assurance systems and processes for all product categories.
• Lead a cross-functional quality team, ensuring effective collaboration with procurement, operations, merchandising, and supply chain departments.
• Conduct regular audits and inspections across stores, warehouses, and supplier sites.
• Oversee food safety management, hygiene standards, and compliance with local regulatory requirements (PSQCA, ISO, etc.).
• Establish benchmarks for product quality and drive continuous improvement initiatives.
• Manage quality documentation, incident reporting, and root cause analysis for non-conformities.
• Train and develop store-level teams to maintain consistent quality standards.
• Collaborate with vendors and internal teams to enhance product quality and minimize customer complaints.

Requirements:

• Bachelor’s or Master’s degree in Food Science, Quality Management, Industrial Engineering, or a related field.
• Minimum 8–10 years of experience in quality assurance, preferably within retail, FMCG, or manufacturing.
• Strong leadership, analytical, and decision-making abilities.
• Thorough understanding of food safety systems (HACCP, ISO 22000, GMP) and non-food quality standards.
• Excellent communication and reporting skills.

Job Type: Full-time

Ability to commute/relocate:

• Karachi: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person