Manager Services

Job Title: Manager Services

Location: Q block, DHA Phase 8 - Ex Air Avenue Block Q DHA Phase 8, Lahore, 54000

Key Responsibilities

• Manage and supervise all service operations including housekeeping, maintenance, security, and support staff.
• Ensure service delivery meets established quality, safety, and hygiene standards.
• Develop and implement service procedures, SOPs, and performance benchmarks.
• Coordinate with internal departments and external vendors for uninterrupted services.
• Monitor service performance, conduct inspections, and address issues promptly.
• Handle customer/tenant complaints professionally and ensure timely resolution.
• Prepare service-related reports, budgets, and cost-control plans.
• Train, evaluate, and motivate service staff to enhance performance.
• Ensure compliance with company policies, labor laws, and safety regulations.

Qualifications & Experience

• Bachelor’s degree in Hospitality Management, Business Administration, or a related field.
• 3-5 years of relevant experience in services, hospitality, facilities, or residential management.
• Strong leadership and people management skills.
• Excellent communication and problem-solving abilities.
• Knowledge of service operations, vendor management, and quality control.

Job Type: Full-time

Work Location: In person