Marketing Support Executive

Marketing Support Executive As a Marketing Support Executive at Global Surf IT Pvt Ltd, you will play a key role in supporting the marketing and sales functions by managing customer interactions, maintaining lead records, and generating performance reports. This role demands clear communication, attention to detail, and a proactive mindset to ensure smooth marketing operations and customer engagement. KEY RESPONSIBILITIES

• CHAT & CALL SUPPORT: Handle multiple chat and call interactions efficiently and professionally. Deliver clear, timely, and effective responses to customer inquiries, ensuring a positive experience.
• LEAD MANAGEMENT & CRM OVERSIGHT: Utilize CRM platforms to track, update, and manage customer leads and interactions. Ensure all lead data is accurately recorded and maintained for easy reference and follow-up. Monitor CRM entries for completeness, and coordinate with the sales team to correct or update missing information. Generate regular lead reports to support data-driven decision-making.
• DATA ANALYSIS & REPORTING: Assist in compiling and analyzing marketing data to identify patterns, trends, and opportunities. Support the preparation of performance reports highlighting key metrics and insights for management review.

QUALIFICATIONS

• Bachelor's degree in any discipline.
• Basic understanding of any CRM tool and Microsoft Office (Word, Excel).
• Foundational knowledge of IT products and services is an added advantage.
• Prior experience in call handling or customer service is a plus.

SKILLS REQUIRED

• Excellent written and verbal communication skills.
• Strong attention to detail and commitment to accuracy.
• Eagerness to learn and adapt in a dynamic work environment.
• Ability to remain focused and efficient during repetitive tasks.
• Proficiency in Microsoft Office tools.

Interested candidates who meet the above qualifications are invited to apply by submitting their updated resume to with the subject line: "Application for Marketing Support Executive - Global Surf IT Pvt Ltd"