Marketplace Experience Lead

About Edge

At Edge, we’re building a global talent ecosystem that makes hiring, training, and scaling effortless for high-compliance industries such as healthcare, insurance, and dentistry. By combining recruitment, upskilling, automation, and analytics, we connect world-class professionals with forward-thinking organizations to drive growth and performance.

With offices in the U.S., Pakistan, Peru, and Costa Rica, and a rapidly expanding global network, we’re redefining how modern workforces are built. If you’re driven by innovation, growth, and the pursuit of excellence, Edge is where you’ll thrive — shaping the future of work alongside a high-performance, global team.

Role Overview

The Marketplace Experience Lead is responsible for shaping and elevating the overall talent experience — ensuring that every talent engaging with the marketplace feels supported, empowered, and set up for success from the very beginning of their journey.

This role owns the end-to-end early talent lifecycle , from pre-application awareness to onboarding and initial job performance. The Lead will identify and address friction points across touchpoints, collaborating with Product, Operations, and Enablement teams to implement improvements that drive satisfaction, engagement, and performance.

A core responsibility is to own and improve the Early Life NPS , translating talent feedback into actionable insights and systemic enhancements. The role also involves hands-on engagement — guiding and supporting talents in their early stages to ensure confidence, readiness, and high-quality outcomes.

Ultimately, the Marketplace Experience Lead acts as the voice and advocate of talent , building a feedback-driven ecosystem that transforms experience into a competitive advantage for the marketplace.

Key Responsibilities

• Owning the talent experience before applying and in the early talent journey
• Identify product improvement opportunities to ensure best talent experience
• Work across multiple teams to identify the gaps in the processes that impacts the talent experience
• Talent handholding on their initial stages to help them perform better in their jobs
• Own the talent early life NPS

Experience & Qualifications:

• Prior working experience owning and improving Talent NPS in tech start-ups/marketplaces
• Good communication & stakeholder management skills
• Prior experience in mapping out supply/talent journey
• Good grip on sales force, Jira, Hubspot, etc.
• Handholding talents during their early life on the marketplace
• Building and owning the talent support function - core focus on early life churn

Equal Opportunity Statement

Edge Technologies is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members — regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, or age.

We encourage applicants from underrepresented backgrounds to apply and become part of a company that values ideas, perspectives, and people equally.