Medical Assistant

We are a Holistic Psychiatric Practice based in the Northwest part of Houston. We specialize in TBI, depression, anxiety and other mental illnesses. We are dedicated to enriching our patient’s mental health with a holistic life approach, providing unparalleled treatment to our patients.

MA is the first point of contact for our patients. As such, MA is integral to shaping the patients’ first impression of the organization. This role requires discretion, good judgment, and a pleasant and professional manner. We are looking for a passionate MA who is customer service oriented to provide a centralized process for the company. We are looking for a candidate that can display compassion and the ability to address any matter with professionalism and sensitivity. We strive to provide a comfortable environment to employees and patients both. Our motto is “Happy Employees and Happy Patients.”

Job Responsibilities

Performs responsibilities in a manner that promotes quality patient care and customer service/satisfaction.

Effectively participates in planning and preparing for patient visits ensuring appropriate schedules, test results, and clinic specific requirements are available.

You will prepare patients for examination and treatment by taking patient histories and vital signs

Prepares for and assists with routine and specialty procedures.

Assist provider with patients during non-invasive procedures: neuromodulation (dTMS), Spravato administration, and diligent medication management.

Schedules patients for follow up appointments or referrals, Insurance Verification and performs routine clerical duties for team and staff to include photocopying, scanning, and faxing

Respects and maintains privacy and confidentiality per HIPAA guidelines.

Discuss cost of service, insurance coverage, and payment options with the patient. Calculate and collect patient responsibility on the day of the appointment.

Confidentially manage patient accounts

Respond to all incoming emails, faxes, and voicemails in a timely manner.Do prior authorization . Should have prior- experience with this.

Schedule patient appointments and answer any pre-visit questions.Convey messages to providers in a timely manner

Fax patient lab and imaging orders as needed.Scanning and uploading medical records in EHR

Maintain Patient Forms and Materials under HIPAA guidelines

Maintain a clean office and reception area

Work closely with management to assure smooth patient flow and perform other duties as assigned

Ensure compliance with professional standards & regulatory requirements.Work as a team player to ensure each patient receives the best service possible.

Scan documents into patient charts. E-fax patient notes to other providers if needed.

On as needed basis, assist care team with setting goals for quality assurance and best practices
Collaborate with team members to ensure efficiency and strong communication and escalation of issues and/or enhancements. Reach out to other clinics, therapist offices, schools etc. and share about our services.

Perform any other duties as assigned

MEDICAL ASSISTANT background is required.

Self-starter who can work in an unstructured environment, independently or in collaboration with a team. Inherent flexibility in demeanor with a positive can-do attitude and an entrepreneurial spirit
Ability to prioritize and multi-task efficiently while balancing a large work volume. Demonstrated ability to effectively communicate both verbally and written
Possess strong organizational and follow up skills with an ability to work well under pressure
Ability to develop effective working relationships across the organization
1+ years of experience in healthcare verification of benefits is MUST
Strong knowledge of Microsoft Excel and Word.

Job Type: Full-time

Pay: $18.00 - $23.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Profit sharing
• Retirement plan
• Vision insurance

Experience:

• medical assistant: 1 year (Required)

Language:

• Spanish (Preferred)

Work Location: In person