Medical Call Center Supervisor

Job Responsibilities:

• Manages and develops a team of call center agents to deliver a high level of customer care and service.
• Ensures efficient staffing on every shift.
• Monitors and conducts training for subordinates.
• Monitors employee performance standards, and takes appropriate corrective action in order to meet those standards.
• Recommends call center process and policy improvements to ensure that the organization excels in its customer and patient focused service.
• Oversees a monitoring process that ensures a high level of call quality.
• Identifies and resolves customer issues and participates in routine communications with clients to ensure maximum customer satisfaction.
• Makes recommendations and implements changes to improve service efficiency.
• Ensures the generation and analysis of daily, weekly and monthly reports to be used by management to assess and improve operations.
• Works with the Team Manager in the development of short and long-term business and strategic goals for the Call Center.
• Participates in projects or surveys as necessary.
• Adheres to company standards as they appear in the Code of Conduct and Conflict or Interest policies.

Requirements:

• Minimum 2 years of experience working as Call Center Supervisor in the healthcare industry within Qatar.
• Must be able to communicate in both Arabic and English fluently.
• Bachelor's degree or equivalent qualification appropriate to the role.

Job Type: Full-time

Application Question(s):

• Do you have a Bachelor's degree or equivalent qualification appropriate to the role?
• What is your notice period?
• What is your last/ current salary?

Experience:

• Call Center Supervisor within Qatar healthcare sector: 2 years (Required)

Language:

• Arabic and English (Required)

Location:

• Doha (Required)