Medical Client Experience Agent

The Medical Client Experience Agent (administrative assistant) is a pivotal role within our organization, responsible for enhancing customer satisfaction by delivering exceptional service and support. This position requires a dynamic individual who can effectively respond to customer inquiries, issues, and feedback, ensuring a seamless and positive client experience at every touch point.

Job duties and responsibilities:

● Customer Engagement: Proactively engage with clients to understand their needs and expectations, fostering a relationship built on trust and reliability.
●Issue Resolution: Address and resolve client inquiries and concerns promptly, utilizing strong problem-solving skills to ensure satisfaction and retention.
Feedback Collection: Actively solicit and gather client feedback to identify areas for improvement in our services, implementing necessary changes to enhance overall experience.
●Product Knowledge: Maintain comprehensive knowledge of our products and services to effectively advice and guide customers in their purchasing decisions, helping them find the right products and services to meet their needs.
●Collaboration: Work closely with cross-functional teams, including sales, marketing, and product development, to ensure client feedback is communicated and integrated into business strategies.
●Sales Engagement: Actively present and sell products and services, using your understanding of the product range to meet and exceed customer expectations and drive sales to align with our company's goals
●Inventory Management: Keep track of the goods and supplies of the company, managing product orders to facilitate production and sales
●Data Entry: Perform accurate data entry related to inventory and customer interactions, ensuring that all records are up-to-date and reflective of the current stock status.

Key Qualifications :

- From 0-2 years of experience
-A bachelor of Pharmacy, Science, Biotechnology, or any equivalent degree
-Strong Communication Skills
- Organizational and Multi-Tasking Abilities
- Problem-Solving Skills
- Customer Service Orientation
- Proficiency in English
- Sales and Data Entry Proficiencies

Why to Join Us?

As a Client Experience Agent, you will play a critical role in shaping our clients' overall experience with our brand. If you are passionate about customer service, dedicated to continual improvement, and excited to be part of a client-centric team, we encourage you to apply!

Location: Sheikh Zayed, Heliopolis, New Cairo.
Working Days: 4 days work/ 3 days off.
Working hours: from 9:30 AM to 9:30 PM.
Medical and social insurance are provided.