Medical & Dental Front Desk Receptionist

General Description

The Patient Relations Representative executes ongoing timely delivery of patient outreach, communication, scheduling, and referrals resulting in a positive patient experience.

Major Duties & Responsibilities

• Greet everyone with a positive, friendly attitude to establish supportive relationships with patients.
• Answer phone calls to TNH main line, take complete & accurate messages as needed, as well as forward calls to appropriate staff.
• Constantly work within EHR (Phreesia, SPM) to check for pt communications such as cancellations and rescheduling requests and immediately act upon such requests.
• Check and respond to voicemails at least once an hour.
• Schedule appointments for medical, behavioral health, and dental departments according to policies and procedures, while adhering to each department’s protocols and patient needs.
• Maintain patient waitlists & shortlists, contact patients for scheduling and document progress.
• Check patients in for appointments in a timely manner.
• Create and maintain highly accurate patient records.
• Screen every patient for health insurance and update chart accordingly.
• Scan documents into the appropriate electronic health record.
• Provide medical records upon request for patients with signed ROI forms.
• Assign clinical office pool communication such as prescription refill requests to appropriate providers.
• Use available resources to assist patients with signing up for Marketplace Insurance, scheduling transportation, or any social assistance requests.
• Crosstrain with other patient relations team members to ensure coverage when short staffed.
• Train front desk new hires or support staff.
• Cross-train to provide backup support for referral coordination, including sending information, following up, and ensuring updates are entered in the system.

Knowledge and Skills/Qualifications

• A minimum of a high school diploma or GED.
• Ability to effectively communicate with American Indian/Alaskan Native patients from various social, cultural, and economic and educational backgrounds.
• Highly motivated, organized individuals with excellent interpersonal skills and the ability to work well in a collaborative team environment.
• Great customer service skills; in-person, written, or on the phone.
• Good computer skills.
• Reliable and punctual.
• Dental terminology preferred.
• Medical terminology preferred.
• Ability to maintain strict confidentiality of medical records and adhere to the standards for health record keeping, HIPAA, and Privacy Act requirements.
• Basic Life Support Certification.
• Candidate must submit to a background investigation, per organization policy.

FLSA Classification: Non-Exempt

Hours: Monday - Friday from 8 am - 5 pm with 1 hour lunch.

Top Benefit Overview

• Dental Insurance - Employee premiums 100% paid by TNH
• Vision Insurance- Employee premiums 100% paid by TNH
• Life Insurance up to 2x your salary or up to 200,000.00 with the option to purchase additional - Employee premiums 100% paid by TNH
• Long Term Disability Insurance- Employee premiums 100% paid by TNH

Health Insurance

Federal Employee Health Benefits – you may choose from multiple agencies and hundreds of different plans - TNH pays 100% of employee and dependent premiums for health insurance.

PTO

3 business weeks or 15 Days of PTO per year for the first year, with an increase of 5 days after year 1, again at 3 years and again at 5 years. PTO hours are accrued over time, throughout the year, at each pay period.

Paid Holidays

Employees are off on every federal holiday, and one day of their choice during their birthday month. This totals to 18 paid holidays per year.

Bereavement Leave

(3) days of paid leave after the loss of a close relative with proper documentation.

Retirement Plan

TNH matches employee contributions up to 3% after 90-day probationary period. For every year employed, TNH will match 1% more, up to 8%.

Employee Referral Bonus

If you refer a candidate to us for an open position, you may be awarded a referral bonus of $500 if that candidate is hired and completes their 90-day probationary period. If after 12 months, that employee is still with us, you will again be awarded an additional $500.

Pay: $18.00 - $20.00 per hour

Experience:

• Front desk: 1 year (Required)
• Dental receptionist: 1 year (Preferred)
• Medical receptionist: 1 year (Preferred)

Work Location: In person