Medical Front Desk Receptionist - 252408

Are you a polished, service-driven professional who thrives in a fast-paced, high-touch healthcare environment? We are seeking a Patient Concierge to deliver an exceptional, concierge-level experience within a premier surgical practice.

This role is ideal for someone who embodies professionalism, composure, and attention to detail, and is eager to build a long-term career in healthcare. You will serve as the face of the practice—ensuring every patient interaction reflects excellence, efficiency, and care.

Position Overview

As a Patient Concierge, you will act as the central hub of the patient experience, seamlessly coordinating front desk operations, communication, and administrative workflows. This role requires a high level of organization, responsiveness, and professionalism in a dynamic, high-volume environment.

Key Responsibilities

Elevated Patient Experience

• Welcome and assist 60–100+ patients daily with a polished, professional presence
• Deliver a concierge-level experience, addressing patient needs proactively and efficiently
• Ensure a smooth, organized flow throughout the clinic environment

High-Volume Communication

• Manage 900–1,000+ calls per week with accuracy and professionalism
• Meet strict response-time expectations while maintaining a warm, composed tone
• Serve as a reliable point of contact for patient questions and concerns

Insurance & Financial Coordination

• Verify insurance eligibility (HMO, PPO) and confirm coverage details
• Accurately collect co-pays, balances, and self-pay amounts
• Utilize insurance platforms to support clear and efficient financial processes

Administrative Excellence

• Rotate between front-facing and back-office responsibilities
• Maintain accurate patient records, scheduling, and documentation within EMR systems
• Support clinic operations with a team-first, solutions-oriented mindset

Qualifications

Required

• High School Diploma or equivalent
• Minimum 1 year of experience in a medical or dental office
• Working knowledge of insurance terminology (HMO, PPO, co-pay, co-insurance)
• Strong communication skills with a focus on professionalism and patient service
• Ability to thrive in a fast-paced, metrics-driven environment
• Tech-savvy with the ability to learn EMR systems and insurance tools

Preferred

• Experience in dental, surgical, or high-volume specialty settings
• Familiarity with EMR platforms (Athena experience is a plus)
• Background in physical therapy or specialty clinics

What We’re Looking For

• A highly motivated individual with a professional, polished demeanor
• A “concierge mindset” with strong problem-solving abilities
• Someone who remains composed and positive under pressure
• A team player who contributes to a collaborative, high-performing environment
• A candidate seeking long-term growth in healthcare, not just a job

Schedule & Flexibility

• Rotating shifts between 6:30 AM – 5:30 PM, Monday–Friday
• Occasional Saturday rotation (~1 every 6 weeks, 7:30 AM – 11:30 AM)
• Half-day Friday prior to Saturday shift
• Schedule provided one month in advance

Why Join This Team?

Professional Environment

• Work within a high-level surgical setting known for excellence
• Business professional atmosphere where presentation and service matter

Career Growth

• Clear path for internal advancement and promotion
• Comprehensive, hands-on training with ongoing support

Culture

• Team-oriented environment built on accountability and respect
• Strong emphasis on core values and continuous development

Ideal Candidate

This role is perfect for someone who is detail-oriented, service-driven, and career-focused—a professional who takes pride in creating a seamless, elevated patient experience while growing within the healthcare field.