Medical Receptionist

Cross Roads Hormonal Health & Wellness

Medical Receptionist Job Description

Job Summary

This position is responsible for day-to-day administrative and general office duties including heavy phones and data entry. Receives incoming telephone calls in a prompt, courteous, and professional manner and greets/assists visitors in the same manner. This is a fast paced position that requires a true joy for working with people and staying organized, positive and upbeat!

Primary Job Responsibilities

• Welcomes patients/clients/visitors, determines the purpose of visit and directs them to appropriate person or department(s).
• Promptly and professionally answers telephone calls. Routes calls to the appropriate person.
• Phones or messages appropriate co-workers to meet visitors and directs visitors to appropriate waiting areas.
• Facilitates patient flow and communicates delays with patients and clinical staff.
• Follows all Clinic policies on safety and security; maintains computer system passwords in strict confidentiality.
• Appropriately and courteously screens pharmaceutical reps for relevance to organization needs.
• Explains financial requirements to the patients or responsible parties and collects copays as required.
• Responsible for keeping the reception and patient waiting areas, and office files clean and organized.
• Monitors medical office supplies and inventory needs, requests orders and oversees office equipment.
• Performs other duties as assigned.

Education

High school diploma or equivalent.

Experience

One year of experience in a medical office setting utilizing Athena EMR.

Requirements

• Substantial experience with Athena EMR system
• A positive, upbeat attitude is a must! Excellent interpersonal skills with the ability to interact with patients, patient families, coworkers, and other medical professionals in a kind, tactful manner
• Detail oriented, organized, self motivated
• Punctual - this position requires arriving 10 minutes prior to first patient appointment to open the office
• Willingness to work until last patient has left the office, at times this may be after outlined business hours (rare)
• Demonstrate a professional attitude and appearance.
• Ability to rotate to our Argyle location every 4th week

Skills:

• Experience with multi-line phone system, including transferring calls.
• Ability to exercise a high degree of sensitivity and tact while multi-tasking, organizing and scheduling patients.
• Experience with ATHENA ONE EMR is required
• Adequate hearing to answer phone and speak with patients.
• Ability to speak confidently and clearly enough to be heard by callers and patients without violating HIPPA – be aware of surroundings and compensate appropriately
• Ability to speak Spanish is preferred, but not required

Abilities:

• Ability to work well under pressure with minimal supervision.
• Ability to elicit appropriate information to route calls to the appropriate person.
• Ability to prevent, calm, and/or defuse irate callers and patients working with them to identify concerns and properly directs calls.
• Ability to learn and efficiently use appropriate practice management software.

The above statements are intended to describe the general nature and level of work being performed by the medical receptionist. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of the medical receptionist. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Application Question(s):

• Are you willing to rotate to our Argyle office on Tuesday and Thursday of every 4th week?

Experience:

• EMR systems: 1 year (Preferred)
• Medical Field: 1 year (Required)

Work Location: In person