Medical Receptionist

Overview
Join our dynamic healthcare team as a Medical Receptionist, where your energetic and organized approach will be the first point of contact for patients and visitors. In this vital role, you will manage front desk operations, coordinate appointments, handle medical records, and ensure seamless communication between patients and healthcare providers. Your enthusiasm and attention to detail will contribute to delivering exceptional patient service and supporting efficient clinic operations. This paid position offers an exciting opportunity to be part of a compassionate team dedicated to patient care excellence.

Duties

• Greet patients warmly, verify their information, and assist with check-in procedures using various Electronic Health Record (EHR) systems such as Epic, Meditech, Athenahealth, or eClinicalWorks.
• Schedule appointments accurately and efficiently utilizing medical scheduling software; manage multi-line phone systems with professionalism and courtesy.
• Verify insurance coverage, perform insurance verification, and process medical billing and collections in compliance with HIPAA regulations.
• Maintain and update patient records, ensuring accuracy in documentation review, coding (ICD-10, CPT), and medical terminology.
• Assist with intake procedures, including collecting patient information, updating medical histories, and explaining clinic policies.
• Manage front desk responsibilities such as filing, faxing, copying, and handling correspondence while maintaining a clean and organized reception area.
• Support clinic operations by coordinating care plans, reviewing documentation for completeness, and assisting with administrative tasks related to medical office management.

Experience

• Proven experience working as a Medical Receptionist or in a healthcare administrative support role within a medical or dental office environment.
• Familiarity with EMR/EHR systems such as Epic, Meditech, Athenahealth, Dentrix or Eaglesoft is highly preferred.
• Strong knowledge of medical billing processes including insurance verification, Medicare procedures, ICD coding (ICD-9/ICD-10), CPT coding, and medical collection practices.
• Excellent computer skills with proficiency in Microsoft Office applications; typing speed of at least 10 key digits per second is advantageous.
• Demonstrated ability to handle sensitive health information in compliance with HIPAA standards while maintaining confidentiality.
• Bilingual abilities are a plus to effectively serve diverse patient populations.
• Prior clinic or hospital experience that includes front desk duties, patient service excellence, and office management is highly desirable. Join us to make a meaningful difference in patients’ lives through friendly service and efficient healthcare support!

Job Type: Full-time

Pay: $15.00 - $17.00 per hour

Work Location: In person