Meta Master Data Coordinator

Req number: R6279

Employment type: Full time

Worksite flexibility: Hybrid Who we are
CAI is a global technology services firm with over 8,500 associates worldwide and a yearly revenue of $1 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right—whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.

Job Summary We are looking for a motivated Meta Master Data Coordinator ready to take us to the next level! If you understand ERP/master data systems (AX, D365, SAP, or equivalent and are looking forward to your next career move, apply now

Job Description
We are looking for a Meta Master Data Coordinator. This position will be full-time and Hybrid Bengaluru.

What You’ll Do
Create, validate, and maintain master data for all product categories, Contact Lenses, FSV, SF, RX, Frames, Sunglasses, Readers, VA’s, and other non-lens categories — in META systems and applications.
Perform sanity checks and ensure accuracy in LMS, ERP, and related platforms.
Set up calculation configurations and packages in CDMS; track and manage setup requests. Maintain the META master data referential.

• Align priorities with the META Lead and relevant stakeholders.

Communicate progress, timelines, and issue resolutions to regions and departments. Collaborate with cross-functional teams (e.g., Globe Frames, WWPRO/Globe Lens, CATMAN, IT support teams) to complete assigned tasks.
Provide 2nd and 3rd level support for master data issues escalated by customers or internal teams.
Identify root causes, apply corrective/preventive actions, and follow proper escalation procedures.
Propose improvements in master data processes and technical solutions to facilitate faster product introductions.
Monitor KPIs (volume, efficiency, accuracy) and report regularly.

What You'll Need
Bachelor’s or Master’s degree in IT, Science, or related field.
2–3 years in customer service, IT application support, or master data management (preferably in FMCG, retail, or medical devices). Experience in ERP/master data systems (AX, D365, SAP, or equivalent).
Basic to intermediate Microsoft Excel skills.
Basic analysis and problem-solving skills.
SQL / MSSQL knowledge (preferred).
Knowledge of product master database management and ERP product management applications.
Strong verbal and written English communication.
Proactive, quick learner, adaptable, and detail-oriented.
Able to work independently and in a team.

Physical Demands
Sedentary work that involves sitting or remaining stationery most of the time with occasional need to move around the office to attend meetings, etc.
Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor.

Reasonable accommodation statement
If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 – 8111.