MPM-Property Manager-(Outsource)

Overview

Description - Role: Property Manager
Location: Abu Dhabi
Role Purpose:

Responsibilities

• Responsible for managing the day-to-day operations of any managed portfolio
• Establish and manage all processes and functions relating to Property Management Operations supporting the key business of the company
• Evaluate and implement improvements to internal processes to achieve customer satisfaction and to improve efficiency and control
• Support and guide the team of Property Operations to ensure team functions are performed in compliance with standard operating procedures and the expectations of MPM business channels
• Maintain and update the system with current and accurate data
• Maintain tenant and property information in Oracle databases up to date
• Responsible for managing assigned portfolio of all property management processes and procedures
• Support automation initiatives within the company and implement improvements to workflows to gain efficiency and controls
• Work and follow approved SOPs ensuring compliance with established KPIs
• Manage Property Operations tasks of routine assignments (e.g., issuance/renewal of leases, renewals follow-up, termination of leases, attending to customer requests and providing information)
• Monitor and manage government leases renewals and payments
• Address and resolve issues referred by Customer Service Officers to provide satisfactory service
• Communicate with Management and provide recommendations to improve processes and enhance customer service/satisfaction
• Ensure timely reporting of management information
• Ensure regular daily transactions at customer service counters are completed with required supporting documents/approvals
• Support the Property Relationship Manager in managing division functions and assist in special tasks as required
• Carry out portfolio site inspections according to the annual planner and submit required reports, stored in the agreed folder in accordance with SOP
• Provide upcoming properties to leasing team upon non-renewal notice
• Tenant retention - encourage renewals at new target rent
• Meet tenants as requested and resolve issues professionally
• Maintain department files and records electronically
• Escalate serious issues, potential risks, or unsolved cases to the line manager and senior management within 10 working days
• Cover MPM from financial losses or damage to company reputation
• Prepare regular presentations about portfolio to line manager and senior management as requested
• Close issues, tasks, and audit points within target dates
• Maintain archiving system for accurate and timely storage and file management
• Respond to inquiries and requests pertaining to the managed property
• Complete and submit reports, forms, and other paperwork as required
• Ensure compliance with applicable laws, rules, and regulations
• Perform other related duties as assigned
• Achieve KPIs of performance

Specialist Skills / Technical Knowledge

• Diploma or certificate in business, technical, or information technology discipline
• Extensive knowledge of property management; experience with Property Management applications; ability to handle special tasks
• Real Estate industry background and experience essential

Previous experience required

• Over 2 years of work experience in property management functions for Consultant
• Over 5 years of work experience in property management functions for Manager

Required Experience: Manager