Retail Supervisor

OB ROLE

Property Operations & Tenant Management – The Retail Property Supervisor is responsible for the day-to-day management and supervision of retail properties, ensuring smooth operations, tenant satisfaction, facility maintenance, safety, and compliance. This includes overseeing on-site staff, coordinating vendors, conducting inspections, supporting leasing activities, tenant move-ins/move-outs, handling permitting processes, lease renewals, activations, events, finance coordination, and maintaining records to optimize the operational efficiency and overall value of the retail assets.

Roles & Responsibilities

• Supervise and oversee daily operations of assigned retail properties, ensuring a clean, secure, and welcoming environment for tenants and visitors.
• Serve as the main point of contact for tenants regarding maintenance requests, facility issues, leasing queries, move-in/move-out processes, permitting, and general inquiries; ensure prompt resolution and maintain high tenant satisfaction.
• Conduct regular property inspections of retail units, common areas, and building systems; identify and report maintenance issues, safety hazards, or needed repairs.
• Coordinate and monitor all on-site maintenance, cleaning, security, and service vendor activities to ensure adherence to company standards and service agreements.
• Manage tenant lifecycle activities including lease renewals, activations, and event coordination in collaboration with mall management teams.
• Support leasing activities by preparing vacant units for occupancy, assisting with property tours, and coordinating documentation related to tenant onboarding and exit.
• Liaise with finance teams on rental collections, billing, and vendor payments, ensuring timely processing and accurate reporting.
• Maintain accurate records of maintenance activities, inspection findings, work orders, permits, vendor invoices, lease documentation, and tenant communications in the property management system.
• Assist with the implementation of health, safety, and security protocols, ensuring all legal and regulatory requirements are met.
• Supervise and guide on-site support staff (cleaners, maintenance, security, etc.), ensuring effectiveness and professionalism in all duties.
• Report urgent issues and incidents to the Retail Property Manager and support with incident investigations, escalations, and follow-ups as needed.
• Monitor and support the property’s preventative maintenance schedule, ensuring timely execution and reducing potential disruptions.
• Contribute to tenant engagement initiatives, activations, and community events, fostering strong relationships and enhancing tenant retention.
• Assist the property management team with the preparation of occupancy, incident, financial, and maintenance reports.
• Stay updated on best practices in retail property and mall management, proactively suggesting improvements to operational processes.

Qualification

• Diploma or Bachelor’s degree in Property Management, Facilities Management, Business Administration, or a related field preferred.
• Certification in property or facilities management is an advantage.

Experience and Competencies

• 3–6 years of experience in retail property supervision, mall management, facilities management, or a related role.
• Hands-on experience in tenant management including move-in/move-out processes, permitting, lease renewals, finance coordination, activations, and event management.
• Sound understanding of retail property operations, maintenance requirements, and tenant relationship management.
• Strong customer service focus and communication skills.
• Good organizational and record-keeping abilities.
• Ability to identify and resolve facility and operational issues proactively.
• Leadership skills and ability to supervise on-site teams effectively.
• Proficiency in MS Office and property management software.
• High level of reliability, professionalism, and team collaboration.