Nexthink

· Proactive Hardware & Software solving problems on End User Devices 1. Analysis of trends and recording current health status of End User Devices 2. Identification where and when the issue occurred and how many users are impacted 3. Analysis of the events in timeline to identify root causes of issues very quickly 4. Cooperation with various technical teams on root cause analyses and remediation plans 5. Resolution of issues discovered. 6. Documentation of findings and recommendations · Reporting · Supporting & troubleshooting the Nexthink solution components such as Appliance, Web Console, Engine. Focus on administration, operations and maintenance of Nexthink hardware and software · Providing input for collector packaging and assist in deployment scenarios · Perform ongoing maintenance · Check the Appliance health (CPU, Disk & Memory Utilization) · Check the connectivity of Engines to Portal on relevant Ports in case of any issues with license/engine/appliance status. · Maintaining customer specific EUCA documentation updated · Maintenance and creation of Investigations, Campaigns, Services, Alerts, Metrics, Scores & Campaigns etc. on Nexthink Finder · Recommending automation candidates and actively supporting EUCA Service Development in the area of development/testing/implementation of new remediation scripts

Secondary Skills · ITIL Certification

· Very good knowledge of MS Windows 7, 8 and 10 platforms’ administration · Knowledge of Active Directory 2008 and 2012 · Understanding of GPO configuration and management · Experience with troubleshooting, diagnosing and fixing OS and AD related issues · Understanding of TCP/IP networking · Understanding of DNS, DHCP services · Strong analytical skills · Experience with analyzing system logs, events, and monitoring alerts · Experience with diagnosing, resolving, and delivering root cause analysis for automatic alerts, issues and incidents · Experience with identifying & investigating reoccurring issues and working with responsible support groups on addressing them (e.g. Network, SCCM, Security, Service Desk, Onsite Support) · Knowledge of ITIL Processes · Capability to understand and write technical documentation · Experience with administration & troubleshooting of Microsoft System Center Suite applications and tools, especially SCCM would be considered as an advantage · Knowledge of PKI and PowerShell scripting will be highly appreciated