Night Auditor

RESORT: Flamingo Beach Resort

LOCATION: Sint Maarten

HOURS: 40 per week

SALARY: XCG 23.41 per hour

Flamingo Beach Club is a world-class resort and we are currently seeking an exceptionally talented individual to join our team as a Night Auditor.

Job Responsibilities:

• Ensure proper standards of hospitality are provided to all members, owners, and guests on property and/or via telephone.
• Ensure all pending arrival information is accurate (i.e. check rates and prepare upcoming arrival packets with necessary materials and information).
• Check in/out members, owners, and guests.
• Follow through on requests and/or concerns in a timely manner.
• Handle and resolve complaints.
• Verify guest information (i.e. for additional keys, telephone calls, and packages.)
• Compute billing charges, collect payments and provide change.
• Post charges as received through other departments (i.e. fitness center, housekeeping, grab and go, and laundry).
• Answer the telephone with proper etiquette and transfer calls accordingly.
• Communicate with all internal departments including PBX, housekeeping, engineering, and security.
• Balance all end of day shift reports.
• Verify cash and credit card transactions.
• Complete nightly cash drop.
• Complete night audit checklist.
• Complete special projects, stocking, list items to be ordered, and daily bucket checks.
• Report incidents to management/security immediately.
• Completes all required Company trainings and compliance courses as assigned.
• Adheres to Company standards and maintains compliance with all policies and procedures.
• Performs other related duties as assigned.

Skills and Experience Required to Fulfil the Role Include:

• Excellent communication skills, both verbal and written, to effectively interact with guests and colleagues
• Ability to work independently and as part of a collaborative team, contributing to a positive and inclusive work environment
• Strong organisational and time management skills, with the ability to prioritise tasks and pay exceptional attention to detail
• Proficiency in computer skills, including knowledge of relevant software applications
• Demonstrating enthusiasm, dedication, and a strong focus on customer satisfaction, while delivering exceptional service and maintaining a courteous telephone etiquette.