Office Administrative Assistant

The Office Administrative Assistant will be responsible for the overall administrative duties to ensure the location is functioning properly. The individual will perform a variety of administrative tasks and support our senior-level executives. The Office Administrative Assistant will be the first point of contact for all guests, vendors, and visitors.

• Act as the point of contact among executives and clients and other external partners.
• Coordinate office cleaning, IT needs and serve as liaison between office and building management.
• Manage information flows in a timely and accurate manner.
• Prepare expense reports as requested.
• Format information for internal/external communication such as memos, emails, presentations, reports.
• Take minutes/notes during meetings and distribute to appropriate individuals.
• Assist office team as requested with administrative duties.
• Follow up on open items.
• Answer phones in a professional, upbeat manner and make reservations without under or overbooking the restaurant.
• Help train new hosts in reservations system and day-to-day reservations management.
• Handle guests’ complaints and issues, providing resolutions that ensure customer satisfaction while adhering to company policies.
• Monitor and manage inventory levels at the front end, including supplies for POS, iPad, Pens, and customer service materials, to ensure availability and operational readiness.
• Implement and enforce health and safety protocols among front-end staff, ensuring a safe working and dining environment for employees and guests.
• Coordinate with the restaurant management and other departments to facilitate smooth operations, including addressing any logistical challenges that affect the front end.
• Analyze reservations and front-end performance metrics to identify trends, areas for improvement, and opportunities for increasing efficiency and customer satisfaction.
• Oversee the maintenance and cleanliness of the front-end area, ensuring a positive first impression for customers entering the restaurant.
• Screen and direct phone calls and distribute correspondence.
• Maintains office supplies and printed items, including stationery and envelopes; tracks supply levels and orders replenishments as necessary; maintains organization of supply cabinets.
• Must be proactive in individual task settings with the ability to multi-task and prioritize.
• Maintain office space organized, and presentable always.
• Follow all company policies and procedures including proper timekeeping and emergency and safety procedures.

Oter Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to occasionally lift up to 20 lbs.
• Must be able to bend, stoop, squat and stretch to fulfill required tasks.
• Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening, and hearing ability and visual acuity.
• Must be able to communicate with guests, supervisors, and co-workers.
• Requires manual and finger dexterity to use and operate all necessary equipment.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.

The above job description is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Furthermore, INK USA, LLLP, employs all individuals at will and as such there is not any guarantee or contract for any term and or condition of employment.