OFFICER - CONTINUOUS IMPROVEMENT

Job Summary:

The Continuous Improvement Officer is responsible for driving operational excellence through data-driven decision-making, process optimization, and lean initiatives. This role ensures the organization continually enhances its efficiency, reduces waste, and delivers sustainable improvements across various departments. The position also plays a key role in supporting project management functions, ensuring timely execution and successful delivery of operations-related projects.

Key Responsibilities:

1. Data Analysis & Reporting

• Analyze raw operational data to develop dashboards and performance reports using Microsoft Excel and Power BI.
• Collaborate with the IT department to define report requirements, calculation logic, and validation methods.
• Ensure data integrity and monitor data quality across reporting outputs.
• Provide analytical insights on key performance indicators (KPIs) to identify operational bottlenecks and improvement opportunities.
• Coordinate with external stakeholders (e.g., Port Authorities) to deliver required reports.

2. Process Management & Optimization

• Develop and maintain accurate and up-to-date operational process maps and work instructions.
• Identify inefficiencies and waste in operational workflows and lead initiatives to streamline and optimize processes.
• Manage the end-to-end process documentation cycle including creation, updates, approvals, and version control.
• Advise and support other departments in creating their own process documentation using best practices.

3. Lean Projects

• Deliver training sessions on lean methodologies including Kaizen, 5S, 8 Wastes, Value Stream Mapping (VSM), etc.
• Collaborate with departmental Lean Champions to monitor and support their continuous improvement initiatives.
• Facilitate and consult on cross-functional lean projects using PDCA and DMAIC methodologies to solve business challenges.

4. Project Management Office (PMO) Support

• Lead the initiation phase of operations-related projects by developing key documentation (e.g., Project Charters, Risk Assessments, Cost-Benefit Analyses).
• Create and manage project tracking tools, including Work Breakdown Structures (WBS), progress trackers, and budget monitoring sheets.
• Coordinate with project team members to monitor progress and address any issues or roadblocks.
• Oversee project closure activities, including lessons learned documentation and user sign-offs.

Required Skills & Qualifications :

• Bachelor’s degree in Engineering, Information Technology, Operations Management, or a related field.
• Strong analytical and problem-solving skills with hands-on experience in data analysis and visualization tools (Excel, Power BI).
• Proficient in process mapping, documentation, and business process optimization.
• Solid understanding of Lean methodologies and tools (Kaizen, 5S, VSM, DMAIC, PDCA).
• Practical knowledge of project management frameworks and tools.
• Excellent communication, facilitation, and stakeholder engagement skills.
• Ability to lead cross-functional teams and manage change effectively.
• Detail-oriented with a strong commitment to continuous improvement and quality.

Certifications (Must Have or in Progress) :

• Lean Six Sigma Belt
• Project Management Professional (PMP)
• Certified Scrum Master (CSM) or equivalent Agile certification