Officer Joint Shop

ARE YOU READY TO RISE WITH PTCL GROUP

We are not just industry leaders; we are redefining excellence with groundbreaking solutions. PTCL Group stands out in the technology industry with its commitment to high-end innovation and leading the way in delivering integrated ICT and Cellular Network services in Pakistan, all rooted in our journey of Culture Transformation & Change Management.

PTCL Group actively cultivates an inclusive & diverse culture that values and uplifts every individual, regardless of their gender, social background, religion, belief, or disability .

PTCL Group Vision & Values:

With a clear vision to become the largest technology player and the champion driving the digital transformation of Pakistan, PTCL Group is guided by a set of our unified core values:

• Be Resilient
• Think Big
• Win Every Battle
• Value Success

IN THIS ROLE YOU WILL

• Officer Joint Shop needs to provide best customer services to all walk-in customers.
• Ensure implementation of effective and efficient Sales and Customer Services To bring quality Service & Sales as per assigned Monthly commercial targets for both Ufone/PTCL Products.
• Share feedback on regular basis regarding new products/Services and customer impacting processes/SOPs for any further improvement, if required.
• Timely escalation of customer complaints and ensuring resolution within time. To enhance PTCL/Ufone revenue and profitability at PTCL/Ufone Service Center through Ufone & PTCL Products (PSTN, Broadband & IPTV.)
• Ensure that the required knowledge and skills to impart correct information.

HOW CAN YOU EXPRESS YOUR TALENT

• Service quality
• Service Efficiency
• Commercial Targets
• Knowledge Management

WHAT YOU NEED TO BE SUCCESSFUL

Qualification

• Minimum Bachelor's degree required.

Experience:

• 1 to 2 years of relevant experience.

Technical Competencies:

• MS Office
• CRM
• CMS

PTCL Group's family-centric policies, offering 6-month maternity and 30-day paternity leave, along with a hybrid work model, redefine the workplace for a balanced and fulfilling career.